Data Entry Cyber Security

Payton Burks

Scottsdale, AZ ***** 480-***-**** ******.******@*****.*** www.linkedin.com/in/payton-burks-55b814244 Help Desk Technician

Summary of Qualifications

● 2 years of experience working firsthand with computers and troubleshooting with high level data entry skills.

● High level communication skills

● Pursuing an Undergraduate Certificate in Cyber Security and Comptia A+ certification and Comptia Linux+ certification..

CORE COMPETENCIES

Customer Service Communication Coachability

Organized Computers Excel

Problem Solving Linux Accountable

Troubleshooting Python Reliable

Technical Skills: Linux, Windows, Python, MacOS, Computer Hardware, Excel, Google EDUCATION

DeVry University, Phoenix, AZ

Undergraduate Certificate, Cyber Security : Completion expected 8/24 Relevant Coursework: Introduction to Operating Systems, Introduction to Technology and Information Systems PROFESSIONALEXPERIENCE

Concierge assistant, WestMinster Village, scottsdale, AZ Jan 2023 to Present Maintain high quality of life for elderly residents, maintain the Post Office and Front Desk of the facility.

Troubleshooting: Frequently maintaining printers, POS systems and basic computers.

Communication: Work with over 400 residents and employees to maintain a good work flow and quality of life.

Coachability: Work with management to continuously improve work quality Account Manager, Midland Credit Management, Phoenix, AZ Jan 2020 to Apr 2022 Utilized lead technology to get in contact with consumers who had past due payments, once in contact helped the consumer create and maintain a repayment plan that worked with their life.

Data Entry: Input highly accurate information regarding the conversations had with consumers as notation for future work purposes.

Planning: Utilized notation to create a plan of approach for specific consumers in order to achieve higher probability of success.

Excel: Utilized excel to track conversations and outreach to consumers

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