Anjali Dwivedi

480-***-**** ad3nrb@r.postjobfree.com linkedin.com/in/anjali-dwivedi2412 Phoenix, AZ

PROFESSIONAL EXPERIENCE

Distributed Logic Corp, Wakefield, MA, U.S.A

Technical Project Manager- (Nov’2021 – Present)- Full time.

• Working for a Microsoft 365 Service Provider company to develop project plans, define project scope, goals, deliverables, timelines, and resource allocation across multiple teams and projects, while also mapping out milestones and budgets for each unique project in Healthcare, Finance, Tech industry for Data Migration, Building PowerApps, Building Intranet sites, Power automation, M365 assessment and remediation, Creating

& maintaining Governance plans and playbooks, SQL database updates etc. types of projects.

• Creating and maintaining Project schedule, communication channels, weekly status reports, setting up weekly meeting with stakeholders to make sure everyone is informed about next steps, any changes and progress of the project. Constant communication, addressing all stakeholders, vendors, part-time team members & end users during all phases of the projects and close it efficiently. Conducting daily team briefings, delegating tasks, ensuring team adherence to policies and protocols, & verifying that service level agreements (SLAs) for ticket resolution are upheld.

• Provide support for testing, keep the team and project planner up to date, oversee project advancement, communicate, and elevate any impending risks to the team. Coordinate and actively participate in end-user testing, including training up to 40 end users. Facilitate and participate in post-project assessments to extract insights and knowledge from previous projects alongside the team. Establish and uphold standard operating procedures (SOPs) for the current processes.

• Managed project finances, budgeting and expenses which enabled the company to grow from 8% to 12% in the fiscal year 2021–2022. FIFO Capital, Inc., Tempe, AZ, U.S.A.

Research Analyst Manager - (August 2021- Nov’2021)- Part time.

• Leading team employing statistical and analytical techniques to interpret collected data, identify trends, and draw meaningful conclusions.

• Preparing reports, updating dashboards, and communicating research findings to the stakeholders. Monitoring Metrics, indicators for the team.

• Working cross-functionally with marketing and sales team to co-ordinate with any research support needed. Tech Mahindra Business Services, Pune, India

Client Account Manager -(Jan’2020 – June 2020)- Full time.

• Led Telecommunication strategy and configuration of U.K. telecommunications process. Addressed current users with troubleshooting process and advised telecommunication strategy.

• Assuring the existing clients are satisfied & escalating the feedback to the concerned department. Kaleido Communications Pvt. Ltd, Mumbai, India

Project Marketing Manager-(Jan’ 2019 – Sep’2019)- Full time.

• Designed, Strategized, and executed Marketing (Print and Digital) ideas for campaigns for B2C products and Brands resulting increase of 8% in Pan India sales, conducted competitive analysis, market research. Supervised vendor management, negotiating and budget management, designed Roadmaps for campaign, Product cases, Product/campaign launch strategy, negotiated budgets with third party vendors.

• Coordinated between multiple teams as part of execution process of marketing campaigns (copywriting team, Designing team, Artwork team)

Amazon Development Centre, Pune, India

Customer Account Manager-(June 2017 – Jan’2019)- Full time.

• Accelerated the resolution time 80% by responding to customers queries and complaints, via chat, email & call.

• Initiated internal projects by analyzing for process improvements through innovative strategies and accomplished to improve the process by 30% reducing the mis transfer cases. Subject matter expert in Initiating action for fraud cases and ensuring severe level cases were resolved. Resolved problems to maintain standards of services provided and offered correct solutions.

• Escalated severe issues to concerned leadership teams and coordinated until issues were resolved. TECH SKILL

Programming: Python, R Programming, SQL, Predictive Analytics and Data Structures, Hadoop etc. Data Processing: CRM Software, Data mining, Machine learning, Data Visualization, iGrafx, Tableau, EazyBI, PowerBI Business Acumen: Google Analytics, Trello, Notion, ArcGIS, Figma, Smartsheet, Office Suite (Excel, PowerPoint), Jira, JQL etc. Project Management skills: Building Marketing strategy, Market research and Analysis, Brand Evaluation, Client/Customer handling, Negotiation, Presentation, Customer Relationship Management, Product Road mapping, Design Thinking, SCRUM, Agile & Waterfall Project Framework, Lean, Six sigma etc. Academic Projects: Social Music Streaming Recommendations, Business idea using GPT3 technology for betterment of writing skills. Certification: Google Project Management: Specialization from Google!, Excel Essential Training (Microsoft 365), Cert Prep: Scrum Master, Agile Project Management with Jira Cloud: 2 Lean and Agile Processes, Lean Six Sigma Foundation, Cloud Computing, Big Data, & Hadoop course. Issuing Org.: Imediata Informática Empresarial Ltd., Fundamentals of Digital Marketing.

EDUCATION

W. P. Carey School of Business at Arizona State University, Tempe, AZ Aug 2020 –July 2021 Degree: Master of Science in Information Management (MSISM) Sandip Institute of Technology and Research Centre, Savitribai Phule Pune University, India Sep 2013 – June 2017 Degree: Bachelor of Engineering (BE) Electronics and Telecommunications

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