KAMILLA KHASANOVA

New York 718-***-**** ad3nqj@r.postjobfree.com

HIGHLIGHTS

Excellent communication skills

Committed to high ethical standards and professionalism

Strong team player with ability to multi-task under tight deadlines

Resolution-oriented

Cross-cultural sales background

Fluent English, Spanish and Italian; Intermediate Turkish; Basic French; Native Russian.

EXPERIENCE

Freelance Tour Guide in New York City

11/2016 to present

- Group and private tours around New York City in English, Spanish, Italian, Russian and Turkish.

Freelance Interpreter & Translator

07/2015 to present

- Documentation and simultaneous translation from English, Russian, Spanish, Italian and Turkish.

Tutor of English and Spanish

- Designed lesson plans focused on age and level-appropriate material.

- Developed interesting course program to meet academic, intellectual and social needs of students.

- Earned positive feedback from students and parents regarding learning success.

- Helped pupils improve their listening, speaking, reading and writing skills.

- Created a vibrant teaching atmosphere.

TRANSLATION AGENCY SYSTEM

Istanbul, Turkey

Interpreter & Translator

06/2014 to 06/2015

- Documentation and simultaneous translation from English, Russian, Spanish, Italian and Turkish.

HOTEL NATIONAL, A LUXURY COLLECTION HOTEL MOSCOW

Moscow, Russia

Head of Guest Relations Department

11/2013 to 04/2014

- Managed Guest Relations Department.

- Improved quality of service and decreased the number of customer complaints per month.

- Monitoredguest reviews and followed-up accordingly.

- Hired and trained new guest relations staff.

- Enhanced cooperation and coordination between different departments.

FOOD COMPANY “LA DELIZIOSA”

Istanbul, Turkey

Sales Development Manager

01/2013 to 10/2013

- Led sales calls with team members to establish sales and customer retention goals.

- Grew number of customers by 10% in the first 3 months.

- Monitored customer preferences to determine focus of sales efforts.

- Generated monthly sales reports and prepared recommendations on sales growth strategy to senior management.

- Shared product knowledge with customers while making recommendations to suit their individual needs.

TEXTILECOMPANY “INTER SA”

Istanbul, Turkey

Sales Development Manager

06/2011 to 12/2012

- Grew number of customers by 20%.

- Generated monthly sales reports.

- Monitored customer preferences to determine focus of sales efforts.

- Maintained friendly and professional customer interactions.

- Trained in negotiations and time management.

LEATHER COMPANY “KIRCILAR”

Istanbul, Turkey

Sales development

04/2010 to 05/2011

- Developed tools to track and monitor personal sales opportunities, deals in progress and finished contracts.

- Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.

- Developed promotional programs to optimize revenue levels.

- Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.

TOUR OPERATOR AGENCY “CAMINO TOUR”

Istanbul, Turkey

Guest Relations

05/2009 to 09/2009

- Recorded guest comments or complaints, referring customers to managers as necessary.

- Assisted guests with any special requests during their visits.

- Managed quality communication, customer support and product representation for each client.

AGENCY “BENT” and OASI”

Madrid, Spain and Milan, Italy

Interpreter & Translator

09/2004 to 01/2009

Simultaneous translation from Spanish, Italian, English and Russian at fairs, congresses and other events in Madrid and Milan.

Madrid, Spain and Milan, Italy

Waitress and bartender in different cafes and restaurants

09/2004 to 01/2009

HOTEL RENAISSANCE MOSCOW

Moscow, Russia

Reservation Department

10/2003 to 06/2004

- Created and booked reservations; visa support

- Kept records of room availability and guest’s accounts, manually or using computers

EDUCATION

BBA: ECONOMICS AND BUSINESS ADMINISTRATION

2012

Rostov International University of Economy and Administration, Russia

BACHELOR OF ARTS: GRAPHIC DESIGN

2004

“Nesterova” University of Moscow, Moscow, Russia

COURSES AND CERTIFICATIONS

NYC Sightseeing guide license

12/2016

ITTT 120-hour TEFL Certificate

03/2015

ENGLISH LANGUAGE COURSE

“ELS” Language School, New York, USA

02/2009 to 04/2009

09/2009 to 10/2009

ACTING COURSES

2001 to 2009

Different acting schools of Buenos Aires, Milan &Madrid

FRENCH LANGUAGE COURSE

2002

“French Academy”, Buenos Aires, Argentina

COMPUTER SKILLS

Excellent command of MS Office (Access, Excel, Power Point, Word) Internet Browsers, Photoshop and Opera

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