Leslie Winter

707-***-****

Sebastopol, CA ****2

ad3nou@r.postjobfree.com

Qualifications and Skills:

Types 50 WPM Proficient in MS Office

Basic QuickBooks knowledge Works well in high stress environments

Five9 Center Software VCP Client Management System

DNC Scrub Program Efficient and reliable

Able to grasp new concepts quickly Strong client management skills Related Experience:

Keen Garage Doors

Office Manager; June 2022- Present

Act as the initial point of contact for all departments to include customer service, sales and service technicians.

Perform accounts payables and accounts receivables.

Work with vendors, manufacturers and distribution centers to ensure smooth delivery service.

Handle technician scheduling and client relationships.

Maintain phone lines in office and after hours as needed.

Perform general administrative tasks daily such as filing, email communications, and drafting contracts.

Assisted in the set up of a new office to include light procedure and protocol drafting, creating a filing system and establishing relationships with manufacturers and various vendors. Boardsi

Account Specialist; Nov 2021- June 2022

Performed customer service via telephone ensuring the highest level of support.

Managed various client accounts; document accounts as needed.

Scheduled appointments and maintain multiple calendars.

Handled client relations and perform conflict resolution when needed. VIP Petcare, Inc.

Subscription Manager; Feb 2020- Sept 2020

Managed all escalated client issues pertaining to Smart Pet Plan (SPP) via telephone or email.

Produced monthly reports to determine statistics for new client registrations, on track payment plans, 30/60/90-day collections and one-time service clients.

Processed new client registration and set up initial payment plans in VCP software.

Oversaw SPP client database and determine needed and remaining services per individual plan.

Communicated with clients regarding upcoming service reminders, promotional offers, and various treatment notifications.

Handled customer service calls regarding treatment facilities and services provided within each location.

Processed client payments and obtained updated payment information as needed. Ron Allen Enterprises

Executive Assistant to CEO; Nov 2016- Feb 2020

Performed conflict resolution to retain and maintain client relationships. Leslie Winter

707-***-****

Sebastopol, CA 95472

ad3nou@r.postjobfree.com

Submit maintenance work order and verified work was completed at a satisfactory level.

Handled all travel arrangements including flight, hotel, and various event registrations.

Processed State applications for new business formations and acquired merchant accounts as needed.

Managed calendar, both personal and business. Scheduled all appointments and arranged personal invoices for payment.

Prioritized daily email inbox and processed mail.

Drafted service agreements, response letters, and created marketing content on a weekly basis.

Attended all meetings and took minutes as directed.

Handled all correspondence relating to the BBB, The Attorney General and Provincial Government in Canada.

Coordinated all events to include preparations for The Summit multiple times a year. Financial Resolution Specialist; Nov 2013- Nov 2016

Maintained thorough knowledge of Telecommunications Act and The Fair Debt Collections Act.

Knowledgeable in third party collections laws by State.

Reported on accounts in the 30/60/90-day range and negotiated settlement of accounts as needed.

Communicated with customers regarding account status and reviewed eligibility for payment plans.

Exceeded monetary goals weekly.

Additional Work Experience:

Ferchland Law Office, Legal Assistant; Jul 2011- Mar 2012 Law Office of Julia P. Wald, Paralegal; Jul 2010- Oct 2010 The Law Office of Carl T. Voss, Legal Secretary; Apr 2010- Jul 2010 Council On Aging, Paralegal Internship; Sept 2009- Feb 2010 Education:

Empire College School of Law; Graduated April 2010 Specialized Associate Degree- Paralegal

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