Customer Service Data Entry
Resume:
MICAYLA WILSON
712-***-**** ad3noe@r.postjobfree.com 1123 Minnesota Ave, Pierson, IA 51048
To Whom It May Concern,
One of the first things I have learned was that hard work is the key to success. I have put in the hours and effort to make sure that I do the job better. During my time at MCI, Bowser’s Boutique, and Bomgaars I have learned a great mixture with customer service, financial management, and data entry.
One of the reasons I want to work for this company is to be able to get experience and have a chance to grow in a company. Thanks in Advance hope to discuss the job opening with you in a personal interview.
Sincerely,
Micayla Wilson
MICAYLA WILSON
1123 Minnesota Ave, Pierson IA, 51048 ad3noe@r.postjobfree.com 712-***-****
OBJECTIVE
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer’s service professional with four-years client interface experience.
SKILLS & ABILITIES
● Strong organizational skills ● Customer service expert
● Active listening skills ● Opening/closing procedures
● Energetic work attitude ● Adaptive team player
● Large cash/check deposits expert ● Store maintenance ability
● Seasoned in conflict resolution ● Sharp problem solver
● Markdown/promotional procedures ● 65 WPM Typing
● Microsoft Word, Excel, and PowerPoint ● Bookkeeping and Payroll
● Phone Exposure (cold calling, call center, sales, customer service, etc.)
● Medical Terminology ● Coachable
● Sales Experience ● Self-motivation
EXPERIENCE
IN-HOME DAYCARE PROVIDER
08/15/2022 to Current
Supervise and monitor the safety of children along with helping children keep a good hygiene. Prepare and organize mealtimes and snacks for children. Change diapers of infants along with potty training toddlers. Activities and motor skill learning.
REMOTE CUSTOMER SERVICE RESPRESENTATIVE / SUPERVISOR (MCI)
08/24/2020 to 04/2022
Take customer calls and provide accurate, answers to their concerns or questions. De-escalate situations involving dissatisfied customer, offering patient assistance and support. Guide callers through troubleshooting, navigating sites and billing. Contracts included cold calling, sales, helping students sign up for college health insurance and also navigating customers to their destinations. Working with more then one screen at a time and being able to multi task while on the phone with the caller. Moved to a supervisor position within the company handling and training agents in new contracts. Responsible for monitoring and regulating the agent’s performance of delegated duties. The authority to recommend or exercise discipline and promotion. Relaying information from upper management to employees and vice versa. Strong leadership skills to create a supportive and motivating work environment. Acquiring all necessary signatures to distribute payroll. Checking timesheets for accuracy. Entering data into databases and spreadsheets. Handling direct deposit requests and data. Fixing any issues of missing pay.
PROFESSIONAL DOG GROOMER (BOSWER’S BOUTIQUE DOG GROOMING/ BOARDING)
06/2015 TO 10-01-2019
Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exception to accommodate unusual customer requests. On day-to-day basis handle money transactions and rescheduling clients into the data system. Developed humane training solutions to address animal behavior problems. Trimmed and styled animal coats according to owner instructions and breed standards. Promoted skin and coat health through regular grooming. Prioritized animal safety and comfort always. Consulted with owners and made recommendations on the individual grooming needs of their pets. Transported animals throughout the grooming facility. Gave medical baths when prescribed by a veterinarian. Talked to animals to soothe them and familiarize them with the human voice. Identified and reported signs of illness in dogs during bathing and grooming. Developed long-term relationships with clients and bonded with their animals through regular contact.
PROFESSIONAL DOG GROOMER (Petco)
09/2014 to 06/2015
Developed humane training solutions to address animal behavior problems. Trimmed and styled animal coats according to owner instructions and breed standards. Promoted skin and coat health through regular grooming. Prioritized animal safety and comfort at all times. Consulted with owners and made recommendations on the individual grooming needs of their pets. Transported animals throughout the grooming facility. Gave medical baths when prescribed by a veterinarian. Talked to animals to soothe them and familiarize them with the human voice. Identified and reported signs of illness in dogs during bathing and grooming. Developed long-term relationships with clients and bonded with their animals through regular contact.
Cashier/ Customer Service (Bomgaars)
09/2013 to 2014
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with store and product complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock items. Performed store opening duties, including counting cash drawers, and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom. Processed merchandise returns and exchanges.
A
PONCA HIGH SCHOOL, PONCA NEBRASKA
DIPLOMA 2012
Western Iowa Tech College, Sioux city Iowa
LEADERSHIP
At Bowser’s Boutique Dog Grooming Ashley Pry my current boss asked me to manage her business twice for maternity leave which I successfully did.
MCI started as a representative taking calls into a supervisor position within four months of working for the company. Successfully doing so in a few different contracts that I have gone to.
REFERENCES
SAMI MCKINNEY, PERSONAL
Vanessa Jane
Tricia Moon, MCI
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