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Customer Service It Support

Location:
Satellite Beach, FL, 32937
Posted:
February 15, 2024

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Resume:

MANDI WEIR

970-***-**** ad3nli@r.postjobfree.com

Professional Summary

High-energy, motivated an accomplished management analyst with more than ten years’ experience in performing organization research and analysis. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing innovative solutions making the lives of busy executives easier.

Areas of Expertise:

Administration

Strategic Planning & Analysis

Organization

Training & Development

Detail-Oriented

CRM

Cost-Effective Production

Customer Service

IT Support

PROFESSIONAL EXPERIENCE

JOHN RUE & ASSOCIATES, LLC, Indialantic, FL

General Manager

2023 - 2023

Implemented operations strategies and effectively built employee loyalty.

Oversaw contract implementation, budget implementation, evaluations.

Ensure smooth operations by creating office procedures.

Reduce cost by identifying cost saves, without having to change the environment.

Reduce problems by anticipation and creating proactive solutions.

Fully revamped the entire inventory system to streamline daily operations and achieve significant cost savings.

Instituted a better work schedule.

Client intake calls.

SUPERIOR FENCE & RAIL, MELBOURNE, FL

Scheduler/Outside Sales

2022 - 2023

Sales Representative Job Responsibilities:

Serves customers by selling products and meeting customer needs.

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

Adjusts content of sales presentations by studying the type of sales outlet or trade factor.

Focuses sales efforts by studying existing and potential volume of dealers.

Submits orders by referring to price lists and product literature.

Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Collect job deposits, and final payments on orders.

Schedule customers appointments with estimator.

Contact customer by phone or by mail to schedule new patient appointments.

Prepare new customer files to ensure all documents have been received before installation.

Send referrals to other specialist or other locations by or phone e-file system.

Have working knowledge of Fence 360, Google Docs, and standard office equipment.

VISITING ANGELS, Glenwood Springs, CO

Caregiver

2021 - 2021

Engage clients with gentle activities including taking walks, puzzles, and reading.

Assisted clients with daily living activities.

Complete errands such as grocery shopping on client’s behalf.

Manage clients’ schedules and accompany doctor's visits or other appointments.

Provide companionship clients need for emotional wellbeing.

Maintain a safe, clean and healthy environment for all clients.

Performed housekeeping tasks including changing bedding, dishes and doing laundry.

SOAK/CRYSTAL RIVER SPAS, Glenwood Springs, CO

Spa Sales Associate

2019 - 2021

Assist customers online, on the phone and face to face in finding or selecting a hot tub and providing recommendations generating additional revenue.

•Maintain accurate and attractive merchandise displays ensuring strategic placement of products in order to maximize purchases.

•Provide outstanding customer service, receiving 96% in customer service feedback surveys.

•Assisted team members when necessary, in handling cash registers, organizing inventory rooms and cleaning up.

COLORADO MOUNTAIN COLLEGE, Glenwood Springs, CO

Administrative Assistant II

2017 - 2020

Supported top executives & staff

Electronic organizational and filing systems.

Scheduling of meetings for Academic Affair staff, recording of meetings including minutes

Manages special projects as needed

Developed and implemented administrative procedures resulting in improved processes.

Grant Management

Credentialing through the state of our staff and federal regulations.

WEISS & WIRTH INTERIOR DESIGN, Glenwood Springs, CO

Executive Assistant

2015 - 2017

Supported top executives & clients.

Created an electronic organizational and filing system.

Updated and maintained executive’s calendar

Manages special projects as needed

Developed and implemented administrative procedures resulting in improved processes.

Identified business marketing opportunities and value-added options to enhance marketing

RUD TRANSPORTATION, Dickinson, ND

Dispatcher/ Administrative Assistant

2013 - 2014

Provided IT support and Tier 1 & Tier 2 services resulting in reduced cost and increased uptime.

Identified business opportunities and value-added options to enhance customer accounts.

Distributed environmental safety information to all employees.

Researched regulatory compliance needs for organization

Cultivated customer relationships to ensure long-term business partnerships.

Provided support to enhance business processes and controls.

Dispatched 90 trucks.

COLORADO RIVER WATER CONSERVATION DISTRICT, Glenwood Springs, CO

Administrative Assistant/ Database Administrator

2007 - 2009

Served as a computer systems analyst and information support specialist.

Recordkeeping and database management.

Assisted departments such as; legal, engineering and public relations coordinate resources and information.

Trained employees on standardized computer software.

Procurement for all office and software needs.

Processed daily and monthly reconciliations.

Implemented a new records management and office software.

Ensured transactions were documented, reviewed and supported by policies and controls.

Assisted with development of new emergency procedures and modified control narratives as appropriate.

E D U C A T I O N & C R E D E N T I A L S

Bachelor of Science, Business Administration, Rochville University, Humble, TX

Microcomputers Support Specialist, Colorado Mountain College

Florida Real Estate, State of Florida 4/30/2022 – 4/30/2024

25 Gross Tonnage Boat Captain License, United State Coast Guard 1/15/2024 – 1/15/2029 (Pending)

C+ Technician Certification, Cisco 2/1/2020 – 2/1/2026

Florida Notary, 4/19/2021- 4/19/2026

PADI Dive Certification: Open Water 2022

SSI Dive Certifications: Deep Diving, Enriched Air Nitrox, Night & Limited Visibility, Scooter DPV Diving, Advanced Open Water, Wreck, and Advance Wreck.

Microsoft Office 1989-2016 Certified • OSHA 10 • First Aid • CPR•AED•Loader Safety Program • Defensive Driving • Incident Management

COMPUTER SKILLS

Access

Adobe Publisher

Microsoft Excel

Microsoft Forms

Microsoft Power BI

Multimedia Skills

Microsoft Outlook

Microsoft PowerPoint

Microsoft Sharepoint

CRMS

Quickbook

SEO/Placement

Quattro

Timberline

Microsoft Word

WordPerfect

Works

WordPress



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