Data Entry Technical Support
Resume:
Cesar Fernandez
Farmers Branch, TX *****
*********@*****.***
I am a graduate from the University of North Texas, with BA in Biology. Authorized to work in the US for any employer
Work Experience
Onboarding Specialist
Intuit MailChimp - Dallas, TX
September 2022 to Present
Through Onboarding and giving a high-level tour of the marketing platform, Mailchimp customers were able to learn all the features they could use to implement in their marketing that could have otherwise been missed. Additionally, with vast knowledge of the platform, customers were able to receive quick solutions and answers to any questions and provided some recommendations to help improve their marketing emails.
Product Specialist/ Call center
Concentrix - Dallas, TX
December 2021 to April 2022
Assisted customers with answers to tax related questions and how to reach tax agencies for more in depth tax assistance. With skills in technical support and troubleshooting, customers were assisted with any software issues or questions about how to use product features. Customers were also informed and assisted with navigating Turbotax and Quickbooks Online, showcasing the product's ease of use. Scribe
Medical City Dallas - Dallas, TX
May 2013 to December 2021
Data entry and transcribe conversations between doctors and patients while utilizing high attention to detail and speed as well as interacting with patients to be able to communicate information to them Register, sales
Which Wich - Lewisville, TX
May 2013 to August 2014
Learned how to be effective in working quickly with attention to detail in order to get orders completed for customers, as well as effectively cooperating in a team environment with other crew members to distribute work tasks among each other.
Education
Bachelor of Arts in Biology
University of North Texas Denton - Denton, TX
2018
Associate of Science
Brookhaven College Dallas - Dallas, TX
2014
Skills
• EXCEL (3 years)
• TYPING (2 years)
• WORD (3 years)
• Data Entry
• Phone Etiquette
• Software Troubleshooting
• Technical Support
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