LA’DRENA FITZGERALD

Lancaster, TX

214-***-****

ad3nj5@r.postjobfree.com

OBJECTIVE

An enthusiastic, results driven and experienced Customer Relations professional with additional experience in accounting, collections, quality assurance, package handling, cash handling, new hire trainer, extraordinarily strong organization skills, team oriented. A detail - oriented, multi – tasker, empathetic, flexible, self -starter who is client-driven, efficient, active listener, accurate, fast resolve to issues and a critical thinker.

EDUCATION

Allstate Business

Dallas, Texas

PROFESSIONAL EXPERINCE

FedEx Ground OPS Administrator (Dallas, TX)

May 2021 – Present

Call Customer(s) to verify address; Call Shipper; Repack packages; Submit a Damage Package report; Ensure that all out bound packages get scanned; Ensure that all closed packages get scanned; Process all return to shipper packages; Train new employees; Research unidentifiable packages to find the correct work area; Update/change address on packages; SWAK not on file packages; Assist with dispatching drivers.

FedEx Ground Package Handler / Special Assignment (Irving, TX)

September 2017 to May 2021

Sort packages according to even or odd work area; Assign correct work area to packages as needed; Scan packages to correct work area; Tape torn packages as needed; ITQA (correct address on packages via computer); Member of the Safety and Retention committee(s); Equipment Room (assign equipment to employees, make sure equipment is cleaned/charged, help employees understand their equipment and how to trouble shoot their equipment; Ensure packaging is in condition for shipping

RGS Financial Account Administrator (Richardson, TX)

March 2016 to September 2017

Process and post payments; Ensure accurate credit to appropriate agents; Take cash deposits to the bank; Print checks for various accounts, Balance daily log at the end and beginning of each day; Check various data bases for payment; Provide customer service.

SKILLS

Dispatching

Service Support

Workflow Planning

Administrate Duties

Team Collaborator

Customer Relations

Conflict Resolution Expert

Train New Employees

Accounting

Leadership and Communications skills

Word

Collections

Excel

EQUIPMENT OPERATED

MC55

Phone

Manuel Pallet Jack

Calculator

Ring Scanner

Address Label Printer

Radio

Fax

Vision Label Printer

Computer

FN1 Scanner

Copier

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