Elissa Smith

Available to start work immediately

Apple Valley, CA 92307

ad3nhc@r.postjobfree.com

+1-909-***-****

Detail-oriented team player with strong organizational skills,with ten plus years in retail and customer service. Ability to handle multiple projects simultaneously with a high degree of accuracy, and resolved customer complaints regarding sales and services. Authorized to work in the US for any employer

Work Experience

Merchandise Coordinator

Winston retail solutions llc - Victorville, CA

February 2019 to January 2024

• Increased sales by effectively coordinating merchandise displays and promotional materials.

• Developed strong vendor relationships, securing quality products at competitive prices.

• Trained new team members on company policies, procedures, and best practices. CSR - Customer Service Representative/Merchandiser Premium Retail Services - Victorville, CA

June 2012 to January 2019

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Assisted customers in navigating company website improving overall user experience.

• Effectively coordinated merchandise displays and promotional materials. Customer Service Representative/Merchandiser

Advantage Sales & Marketing LLC - Victorville, CA

September 2010 to April 2012

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High school diploma or GED in General studies

Apple Valley Alternative Educational Center - Apple Valley, CA August 2018 to April 2020

Diploma in Medical in front/back office

United Education Institute - San Bernardino, CA

2001 to 2001

Skills

• Retail operations (10+ years)

• MS office expert (10+ years)

• Merchandising (10+ years)

• Product expert (10+ years)

• Vebdor relations (10+ years)

• Customer service (10+ years)

• Inventory expert (10+ years)

• Retail sales (10+ years)

• Pos systems knowledge (10+ years)

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