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Project Manager Customer Service

Location:
Indianapolis, IN
Posted:
February 15, 2024

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Resume:

Russell Doran

*** ******* ****** ******, ** ***** 317-***-****

Linkedin.com/in/russell-doran-2b50215a

ad3nh2@r.postjobfree.com

Project Manager

Highly experienced project manager with

skills in customer service, business

development, sales, and training.

Demonstrated analytical and problem solving

capabilities while managing multiple projects.

Proven team player with success working in

fast paced environment. Looking for a

position that will both challenge my abilities

and draw on my experience.

Core Skills

• • Project Management

• • Professional Selling

• • Contract Negotiation

• • Staff Training and Development

WORK EXPERIENCE

Blakley’s Flooring

Project Manager Commercial Flooring

Services November 2017-Present

Sales and management of commercial flooring

installation. Sales to the tennent finish,

schools, churches, and other commercial

projects. Tracking of sales versus goals and

achievement of company objectives. Use of

RFMS measure to estimate projects,

negotialtion, installation management,

ordering, troubleshooting, and billing of

projects.

Construction and Handyman Services

Hoffmann Construction Indianapolis,

Indiana September 2016 – November 2017

Management and labor to complete

construction services to homeowners.

Project Manager Commercial Sales, Builder

and Residential Flooring

ICC Floors Indianapolis, Indiana April 2007

– August 2016

Project management in commercial/residential

flooring and sales.

• • Successfully managed multiple

projects for over 8 years while maintaining

company objectives of customer

satisfaction and profitability

• • Sales to Multi-Family, Contractor,

End-User, and Designers with many

successful interactions at all levels.

• • Increasing sales yearly with 2016 of

$1.5 million and 2015 of $1.1 million.

• • Management of our commercial

division for the last 5 years.

Russell Doran page 2

Production Homes Manager/Sales

Custom Floors Fishers, Indiana February

2003 - April 2007

• • Providing management of accounts

with local production homes builders and

retail sales.

• • Management of installations, ordering

and measuring for new opportunities,

coordinating work with installation crews,

and customer service to the end user and

builder.

• • Maintaining sales growth and company

initiatives.

General labor

Tom Brinker Hardwood Flooring Carmel

January 2002 - January 2003

General labor in the refinishing of hardwood

flooring.

Registered Representative

Charles Schwab Fishers February 1992 -

June 2001

Served as extended account consultant for

domestic and international high-level retail

clients. Executed trades. Assisted in growing

team’s business by delivering highly

professional services including product and

investment strategies and research

information. Involved in conducting outbound

business development campaigns. Identified

and controlled risk exposure to company and

clients.

Education

Associate Degree, ITT Technical Institute

Indianapolis

Software and Programming Degree

Bachelor's Degree,

Ball State University Muncie

Financial Management



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