Quality Engineer Account Manager
Resume:
RICHARD P. MOORE
Wilbraham MA 01095 *********@*******.***
PROFILE
Accomplished manufacturing / quality engineer with over 35 years’ experience working with large corporations, small companies, and start-up organizations. Created, directed, coordinated, and exercised functional authority for process planning, organization, control, integration and completion of projects within areas of assigned responsibility. Highly skilled at assuring project expectations are met for quality, turn-around time, and cost.
PROFESSIONAL EXPERIENCE
Belcan Corporation 2009 – 2023
Configuration Analyst
Process Class 1 and Class 2 Engineering Changes for Pratt & Whitney Support Equipment Operation.
Create Data Sheets for SEO tools.
UNITED TECHNOLOGIES CORPORATION, Hartford, CT 2000 – 2009
Pratt & Whitney repair operations, East Hartford, CT (2007 – 2008)
Customer Account Manager/Planner Buyer
Provided customer support for East Hartford Repair Operation. Interfaced with customers on all issues to include Purchase Orders, part tracking, quoting, billing, and technical repair. Responsible for the tracking and turn-time of 100 plus parts for more than 30 internal and external customers. Responsible for planning and buying in excess of 150 spare parts.
Pratt & Whitney Engineering, South Windsor, CT (2006 – 2007)
Data Analyst
Ensured the validity of engine configurations for military fleet management. Data collection and processing of military PW engine types and control systems.
Pratt & Whitney Engineering, East Hartford, CT (2002 – 2006)
Configuration Analyst
Ensured the validity of engine configurations while processing changes to all PW engine types and control systems.
Responsible for ACE audits and resolution of CACTUS wires.
Pratt & Whitney Power Systems, Windsor, CT (2000 – 2002)
Material Analyst
Improved Bill of Material accuracy to 99% on new product build and aftermarket changes during a 125% increase in transaction volume.
Reduced analysis and restructuring time of Engineering Releases and Engineering Changes to three days to support purchasing procurement requirements.
TECH RIGHT, Enfield, CT 1998 – 2000
Owner / Consultant / Technical Writer
Established independent consulting business. Customers included SPRINT, IBM and Pratt & Whitney.
Created technical procedures and training documentation for business ISO certification.
Analyzed and revised customer processes to integrate business, and financial goals.
RICHARD P. MOORE Page Two
NEW VENTURE TECHNOLOGIES CORPORATION, Enfield, CT 1993 – 1998
Senior Process Engineer
Managed inside sales functions responsible for communication of planning, scheduling and delivery commitments to customer base. Interfaced directly with customers on both technical and scheduling issues.
Managed multiple projects including the introduction of new processes into our manufacturing facilities. Projects included introducing new hardware, software, products, customers and vendors.
CONTROL MODULE INCORPORATED, Enfield, CT 1991 – 1993
Manager, Manufacturing/Quality Engineering
Managed all company manufacturing engineering and quality activities for both process and product.
Managed the “Secure Credit Card” project with VISA International.
DIGITAL EQUIPMENT CORPORATION, Enfield, CT 1983 – 1991
Project Manager, Engineering
Participated in introduction of “High Performance Work Systems” in a start-up manufacturing facility.
Managed all manufacturing engineering efforts on teams that implemented MRPII, Class A manufacturing, Six Sigma and other manufacturing solutions.
DIGITAL EQUIPMENT CORPORATION, Westfield, MA 1973 – 1983
Documentation Manager, Engineering (1982 – 1983)
Manufacturing Planner, Engineering (1975 – 1982)
Electronic Technician, Engineering (1973 – 1975)
MILITARY EXPERIENCE
U.S. Air Force (1968 – 1972)
United States Air Force Security Service
Electronic Cryptographic Technician
EDUCATION
MBA, (in process), Bay Path College, Longmeadow, MA
MS, Communication and Information Management, Bay Path College, Longmeadow, MA
BA, Economics, Westfield State College, Westfield, MA
COMPUTER SKILLS
iMAN (Team Center)
MS Word
MS Excel
MS Project
SAP
Visio (Flowcharting)
MS Power Point
ERP Systems
MRPII Systems
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