Customer Service Operations Manager

Lisa Cimo

*** ******** ******* *****, ***********, TN 37862

909-***-***** ad3ngj@r.postjobfree.com

Summary

Dedicated and enthusiastic professional with excellent customer service skills seeks position utilizing abilities to train and supervise personnel, organize and secure information, and manage and monitor functions to ensure smooth day-to-day operations.

Skills

Customer Service Communication Solving Problems Performance and Process Assessments Training & Development Conducting Research Conflict Resolution Coordinating Projects Experience with Microsoft Products

Professional Experience

The Grand Majestic Theater Pigeon Forge, TN

Manager in Training – 2023 – present, Seasonal

General office duties

Payroll

Box office

Concessions

Day to Day operations

California Cartage Company, CA New Balance Division Ontario, CA.

Operations Manager

●Direct day to day operations emphasizing company goals and performance metrics.

●Conduct and plan KPI training on procedural practices.

●Set-up and maintain records and reports, review and ensure accuracy, input information, and generate reports.

California Cartage Company, CA New Balance Division Ontario, CA

2nd Shift Floor Supervisor

●Conducted weekly supervisor training emphasizing company standard and performance review.

●Managed team of inbound and outbound supervisors.

●Monitored daily operations and completed regular audits to ensure compliance with company policies and regulations.

California Cartage Company, CA New Balance Division Ontario, CA

Picking Supervisor

●Emphasized and delivered quality customer service by ensuring a high-rate of on-time deliveries, quick response time and resolutions to customer inquiries.

●Achieved high-level of performance outcomes for a staff of 57 by conducting meetings, setting clear goals, monitoring results, and providing feedback.

●Worked in collaboration with IT department to help design performance, slotting, and consolidation reports.

KMART Distribution Center Ontario CA.

Traffic/Loss Prevention

●Performed duties which provided operational support for distribution center servicing 165 stores with shipments of over 2000 per month.

●Implemented and monitored a system for store-to-store transfers which reduced carrier costs by 75%.

●Analyzed reports and made recommendations to management for procedural changes that helped to reduce costs and increase productivity.

Education

Computer Course

Chaffey College Alta Loma, CA.

General Programming

Upland, CA.

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