Customer Service Data Entry

Kaila Brown

To obtain a position where my skills, abilities, professionalism, and demeanor as a people-oriented person are performed.

**** ******* ***. ********,** 29204 803-***-**** ***********@*****.*** WORK EXPERIENCE

Adecco — Recruitment Coordinator

Activus Connect — customer service ambassador

Conduent — Data entry processor

Blue Cross Blue Shield — Collections specialist

Sykes — customer service representative

11/2022 to 03/2023, Columbia

Consulting with managers to discover staff requirements and speci c job objectives Maintains accurate and concise records

Plan and coordinate in person and virtual recruiting events Reviews offers of employment with HR Director and sends offer letters to candidates 04/2019 to 10/2022, work from home

Make outbound calls to collect customer information missing from applications as needed Transfer data from documents into the client's system Answer questions regarding products or services the customer may have 05/2017 to 02/2019, Columbia,SC

Ensures accuracy and completeness of data/assigne

Developed reputation as an e cient service provider with high levels of accuracy Developed reputation as an e cient service provider with high levels of accuracy. 11/2015 to 04/2017, Columbia, SC

Follows up on invoices submitted to ensure prompt and timely payment and escalates issues, as necessary Resolve system edits, audits and claims errors through research Responsible for the accurate and timely processing of claims Process refund requests, in accordance with policies and procedures 07/2014 to 10/2015, Sumter,SC

Navigate through multiple digital systems

Provide understanding of how bank accounts work

Meet and exceed metrics while providing excellent customer service EDUCATION

Sumter High School — high school diploma

09/2009 to 06/2013

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