Service Agent General

Susan Blades

Myrtle Beach, SC *****

508-***-**** ************@*******.***

Motivated General Service Agent with 10+ years of experience prospecting new clients and closing sales. Adept at

consulting with customers to find products to fit unique needs.

• Schedule Management • Organizational Skills • Travel Arrangements

• Appearance Scheduling

MAY 2021-FEBRUARY 2024

General Service Agent

Unifi/Spirit Myrtle Beach, SC

Managed business and financial affairs for clients by making travel arrangements and directing marketing and

advertising activities.

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• Supported clients in times of personal difficulty or when under pressure.

• Prevented service errors with continuously updated records.

• Met customers needs by consulting on requirements and expertly matching products.

SEPTEMBER 2015-APRIL 2021

Fulfillment Manager

Belk Myrtle Beach, SC

• Met delivery timelines by resolving transportation, logistics and customer issues.

• Trained employees on quality control, customer relations and safe handling procedures.

• Prevented shortages by monitoring and ordering new stock.

• Maintained updated records, minimizing product retrieval times and inventory errors.

• Oversaw carriers, tracking performance and compliance with laws and policies.

Bachelor of Arts (B.A.) - Business May 2004

Newbury College, Brookline, MA

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