Customer Service Delivery Specialist
Resume:
Shasta Miles
Conway, SC *****
********@*****.***
I am seeking a company that uses my skills and experiences and apply it towards my hiring process. Authorized to work in the US for any employer
Work Experience
Private Duty Nurse
Griswold Home Care
August 2019 to Present
Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands. Assists patients by providing personal services, such as, bathing, dressing, and grooming Salesperson/parts delivery specialist
Orielly Auto Part
Present
Ring and ordering parts. Delivering parts to places that has accounts Medical Driver
Merit Transportation - Myrtle Beach, SC
March 2016 to March 2018
Take clients to and from doctor appointments. Log book use recording times of pickup and drop off. Timely manner for record log.
Cashier/Customer Service
Walmart - Mullins, SC
July 2008 to March 2013
Running register, refunding funds for merchandise, counting tils answering customers questions about products offering credit card applications use of debit, credit cards and checks Hotel Clerk/Supervisor
Hampton Inn - Dillon, SC
October 2005 to May 2008
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Patient Care Technician
PEE DEE HOME HEALTH CARE - Dillon, SC
February 2000 to February 2004
Provide routine individualized healthcare such as changing bandages and dressing wounds, and applying topical medications to the elderly, convalescents, or persons with disabilities at the patient's home or in a care facility. Monitor or report changes in health status. May also provide personal care such as bathing, dressing, and grooming of patient. Range of Motion exercises to strengthen the patient body or limbs. Cook/ Kitchen manager/cashier
Bojangles - Dillon, SC
January 1999 to May 2001
Taking order, cooking orders,inventory of food orders,making shift change and employee scheduling Administrative Medical Receptionist/CustomerService LOGISTICARE SOLUTIONS - Mullins, SC
August 1994 to January 1997
01/1998 - 08/2003 LOGISTICARE SOLUTIONS Mullins, SC Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
Caregiver/CNA
Anderson Oaks
January 2019
Duties are Bathing, cleaning,dressing, grooming, feeding, transporting, etc Education
High School Diploma in General Studies
Dillon High School - Dillon, SC
June 1996
Skills
• Quickbooks, Excel, microsoft words, IQ Ware (5 years)
• Cosmetology (2 years)
• Customer Service
• Cellular
• Patient Care
• Vital Signs
• EMR
• Medical Receptionist
• Caregiving
• Nursing
• Senior Care
• Home Care
• Medical Scheduling
• Medical Office Experience
• Kitchen Management Experience
• Meal Preparation
• Medical Billing
• Insurance Verification
• Medical Terminology
• Laboratory Experience
• Developmental Disabilities Experience
• Clerical Experience
• Medical Records
• Medication Administration
• ICD-10
• Laundry
• Medical Coding
• Hospital Experience
• Triage
• Office Management
• Computer Skills
• Anatomy Knowledge
Certifications and Licenses
Certified Nursing Assistant (CNA)
March 2013 to May 2013
80 hours
CPR Certification
LPN
Assessments
Cognitive Ability — Familiar
April 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Familiar
First Aid — Proficient
November 2020
Treating common medical emergencies
Full results: Proficient
Call center customer service — Proficient
June 2021
Tests a candidate's ability to demonstrate customer service skills in a call center setting Full results: Proficient
Home health aide skills — Proficient
May 2021
Providing care to patients in a home setting
Full results: Proficient
Customer focus & orientation — Familiar
May 2021
Responding to customer situations with sensitivity. Full results: Familiar
Electronic health records: Best practices — Familiar June 2021
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar
Building relationships for childcare providers — Familiar June 2019
Measures a candidate's knowledge of how to build positive and productive relationships with families of children ages 0–3.
Full results: Familiar
Working with MS Word documents (intermediate) — Completed June 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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