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Customer Service Delivery Specialist

Location:
Conway, SC
Posted:
February 15, 2024

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Resume:

Shasta Miles

Conway, SC *****

ad3ng7@r.postjobfree.com

843-***-****

I am seeking a company that uses my skills and experiences and apply it towards my hiring process. Authorized to work in the US for any employer

Work Experience

Private Duty Nurse

Griswold Home Care

August 2019 to Present

Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands. Assists patients by providing personal services, such as, bathing, dressing, and grooming Salesperson/parts delivery specialist

Orielly Auto Part

Present

Ring and ordering parts. Delivering parts to places that has accounts Medical Driver

Merit Transportation - Myrtle Beach, SC

March 2016 to March 2018

Take clients to and from doctor appointments. Log book use recording times of pickup and drop off. Timely manner for record log.

Cashier/Customer Service

Walmart - Mullins, SC

July 2008 to March 2013

Running register, refunding funds for merchandise, counting tils answering customers questions about products offering credit card applications use of debit, credit cards and checks Hotel Clerk/Supervisor

Hampton Inn - Dillon, SC

October 2005 to May 2008

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Patient Care Technician

PEE DEE HOME HEALTH CARE - Dillon, SC

February 2000 to February 2004

Provide routine individualized healthcare such as changing bandages and dressing wounds, and applying topical medications to the elderly, convalescents, or persons with disabilities at the patient's home or in a care facility. Monitor or report changes in health status. May also provide personal care such as bathing, dressing, and grooming of patient. Range of Motion exercises to strengthen the patient body or limbs. Cook/ Kitchen manager/cashier

Bojangles - Dillon, SC

January 1999 to May 2001

Taking order, cooking orders,inventory of food orders,making shift change and employee scheduling Administrative Medical Receptionist/CustomerService LOGISTICARE SOLUTIONS - Mullins, SC

August 1994 to January 1997

01/1998 - 08/2003 LOGISTICARE SOLUTIONS Mullins, SC Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

Caregiver/CNA

Anderson Oaks

January 2019

Duties are Bathing, cleaning,dressing, grooming, feeding, transporting, etc Education

High School Diploma in General Studies

Dillon High School - Dillon, SC

June 1996

Skills

• Quickbooks, Excel, microsoft words, IQ Ware (5 years)

• Cosmetology (2 years)

• Customer Service

• Cellular

• Patient Care

• Vital Signs

• EMR

• Medical Receptionist

• Caregiving

• Nursing

• Senior Care

• Home Care

• Medical Scheduling

• Medical Office Experience

• Kitchen Management Experience

• Meal Preparation

• Medical Billing

• Insurance Verification

• Medical Terminology

• Laboratory Experience

• Developmental Disabilities Experience

• Clerical Experience

• Medical Records

• Medication Administration

• ICD-10

• Laundry

• Medical Coding

• Hospital Experience

• Triage

• Office Management

• Computer Skills

• Anatomy Knowledge

Certifications and Licenses

Certified Nursing Assistant (CNA)

March 2013 to May 2013

80 hours

CPR Certification

LPN

Assessments

Cognitive Ability — Familiar

April 2019

Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Familiar

First Aid — Proficient

November 2020

Treating common medical emergencies

Full results: Proficient

Call center customer service — Proficient

June 2021

Tests a candidate's ability to demonstrate customer service skills in a call center setting Full results: Proficient

Home health aide skills — Proficient

May 2021

Providing care to patients in a home setting

Full results: Proficient

Customer focus & orientation — Familiar

May 2021

Responding to customer situations with sensitivity. Full results: Familiar

Electronic health records: Best practices — Familiar June 2021

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar

Building relationships for childcare providers — Familiar June 2019

Measures a candidate's knowledge of how to build positive and productive relationships with families of children ages 0–3.

Full results: Familiar

Working with MS Word documents (intermediate) — Completed June 2019

Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



Contact this candidate