John Arnett

ad3nex@r.postjobfree.com

954-***-****

Skills

Certification Microsoft A+ (CompTIA)

Certification Microsoft Network+ (CompTIA)

Certified Computer Repair Technician

Certified Multi-Track Recording Engineer

Full Administrators’ responsibilities for Office 365, onboarding, and terminations

Employment

FIELD SERVICE TECHNICIAN September, 2023

CIGNA (Contract) Miramar, FL

Deploy all elements of call center workstation.

Troubleshoot all problems for end users as they return from working at home.

FIELD SERVICE TECHNICIAN April 5, 2021 – March 15, 2022

NTTDATA (Florida Medical Center) Lauderdale Lakes, FL

Using Service Now Ticketing System for standard break/fix tech issues.

Both on-site and remote repairs using Dameware and LogMein123.

Computer imaging, repair, configuration and restoration of damaged applications.

Escalates appropriate tickets to printer vendor or appropriate app support groups.

Direct contact with vendors for repair of vendor equipment or applications, and construction of data drops.

Programming of network phones.

I left NTT Data due to the necessity of having a total knee replacement of my left leg.

WINDOWS 10 MIGRATION IT TECHNICIAN March 18, 2019 – February 2020

Trinity Healthcare Systems (Holy Cross Hospital) Fort Lauderdale, FL

Image computers to Windows 10 using a network connection (pixie boot) through Zenworks.

Configure software applications on new or refurbished computers in Zenworks.

Upgrade older model devices with solid state drives and increased memory.

Test finished units for proper function of device and installed applications.

Introduce end users to their new devices and apply any last minute modifications. Desktop support provided for all networked newly installed single user devices.

Install printers and scanners and other peripherals to appropriate new devices.

Add computers to their proper groups and move them in to the proper domain in AD.

Build computers in the Meditech Universe.

Asset management (inventory)

Remote installation of vendor software.

LEAD DEPLOYMENT TECH FOR TECH REFRESH Feb. 2015 – Jan. 15 2019

Sayers, Inc. Chicago, IL/Clearwater, FL

Contracted to both HCA and Lifepoint (Hospital Ownership Groups).

Conduct hardware, software and network upgrades to IT infrastructure in a hospital and/or administrative setting. Windows 7 to Windows 10 conversions using USMT. Imaging and software configuration done through HCA’s software console.

Perform removal and shipping of Legacy equipment.

Computers involved are networked and individual users and shared computers.

Perform full back-ups and restores on devices. Printer (via Group Policy or IP address) and other peripheral devices added to appropriate new devices. Full help desk support including printers for Windows 10 provided for neophyte Windows 10 users.

Installation and configuration of static address computers for CPN for Centricity.

Department layoff occurred in January 2019 as HCA halted their tech refresh program.

MARKETING REPRESENTATIVE Dec. 2014 – Feb. 2015

USA Vein Clinics Hallandale, FL

Distribute Clinic literature to physicians, home health care providers, spas and fitness centers.

Arrange table presentations at fitness centers during Member Appreciation Day.

Conduct presentations describing Clinic’s services.

Produce daily reports providing marketing information to Home Office in Illinois.

QUALITY CONTROL SUPERVISOR OF METHODOLOGY 2012 – 2014 (April)

1SaleADay.com Miami Lakes, FL

Supervised team of ten people. Responsible for incoming inspections of all consumer electronics, watches and home goods.

Wrote all procedures and collected all data for inspection reports. Performed internet research on consumer and technical reviews of incoming product. Updated the QC schedule. (Excel spreadsheet in a Google format)

Determined cause of defective merchandise returns and evaluated whether goods should be returned to inventory or returned to vendor.

Prepared a weekly report of QC Department accomplishments for the Director of Internal Controls.

Wrote and compiled 24 documents that comprised the majority of the SOP for the Department.

Authorized to quarantine all inbound shipments at the point of receipt if they are perceived to violate 1SaleaDay QC standards.

Oversaw incoming purchase order deliveries to determine the necessity of performing AQLs on the incoming products.

Sap literate – transfer of goods electronically between virtual warehouses.

Set up entire QC Departments in two different 3PL sites in one week (Reno, Nevada and Grove City, Ohio for the Innotrac Corporation). This entailed downloading all 1 Sale QC documentation, including the Incoming QC Schedule in a Google document spread sheet, and training all new QC personnel in QC inspections, reporting and documentation.

Education

B.A., English & Medical Sciences

University of Virginia Charlottesville, VA

Graduate Courses, Physiology

Fairleigh Dickinson University Hackensack, New Jersey

Certification, Audio Engineering

Institute of Audio Research New York, NY

Certification – Decision Focus

Certification – Just in Time Manufacturing Techniques

Familiar with ISO 9000 and 9001

Contact this candidate