Customer Service Class A

Juan N Fernandez

*** ****** *** ** ****, TX ***22 915-***-**** *********@*****.***

Summary

Experiencing the need to share skills and knowledge acquired, in a well-established and prestigious company, in which to develop a strategic and productive relations and provide professional, ethic and loyal expertise. Texas Class A DL with Tanks and Hazardous Materials endorsements.

Skills

Languages

English 100% reading, writing and speaking.

Spanish 100% reading, writing and speaking.

Software

Microsoft Office

Outlook

Internet

GI, VCM, MGC

Extra-Curricular

Jogging

12-handicap golfer

Experience

10/2023 to present

08/28/2023 to 10/2023

06/25/2023 to 08/21/2023

05/2021 to 06/24/2023

01/2021 to 03/2021

09/2020 to 01/2021

11/05/2018 to 05/2020

12/01/2013to 10/26/2018

Southwest key programs, Youth care worker

Medical tent duties: Supervise kids by taking them to medical appointments outside the camp, register minors to doctor office visits, provide food during consultations, escort to school, dorm, cafeteria, etc.

Dorm supervisor duties: Evenly distribute toiletries such as towels, toothbrushes, hygiene products. Escorted them to bathroom and supervised the men’s showers

Teleperformance

Medicare enrollment agent for Humana

Self Employed

Youth Care Worker, Supreme Labor Source LLC.

Medical tent duties: Supervise kids by taking them to medical appointments outside the camp, register minors to doctor office visits, provide food during consultations, escort to school, dorm, cafeteria, etc.

Dorm supervisor duties: Evenly distribute toiletries such as towels, toothbrushes, hygiene products. Escorted them to bathroom and supervised the men’s showers.

Medicare Enrollment Agent for Assurance, IQLLC

· Enrolled Medicare beneficiaries in Medicare advantage programs

Medicare Advantage Enrollment Agent for Assurance, Teleperformance

· Enrolled Medicare beneficiaries for the Annual Enrollment Period

Crude Oil Hauler, Rocky Mountain Crude Oil

Buy and transport crude oil

Latin America Director, Grand Incentives, Inc.

· Overseas Financial, Sales, Management, Customer Service and Operations in Central and South America. Performed budgeting, financial analysis, profit and loss, financial statements, cash flow analysis and variances, vendor contracting, money management. Sales crew leader.

11/01/2012 to 11/30/2013

Supervisor, Roywell Services

· Supervisor of deliveries, inventories, drivers of hydrochloric acid and chemicals.

12/01/2011 to 10/30/2012

Operator, Cudd Pumping Services

· Field driver operator delivering hydrochloric acid to well locations.

7/16/2010 to 11/30/2011

Supervisor, R & J Transport

· Supervisor of Drivers, Fleet Maintenance, Customer Service and Sales.

4/01/2009 to 7/15/2010

Special Education Sub-Teacher, Gadsden Independent School District

· Assistant of Special Education Department

3/01/2008 to 3/30/2009

Life & Accident Insurance Agent, American General Insurance

· Prospect, Sales and Customer Service of Life and Accident Insurance.

3/01/2007 to 2/28/2008

Life & Accident Insurance Agent, American National Insurance

· Prospect, Sales and Customer Service of Life and Accident Insurance.

12/01/2006 to 2/22/2007

Crew Leader, Direct Marketing of El Paso

· Business to Business Sales, team leader, trainer and product strategy.

2/1/2005 to 11/30/2006

Sales Manager, Pam Papers

· Sales, production and deliveries of Tortilleria products.

Education

1974-1977

Bachelor’s In business administration, UTEP

1978-1980

Master’s in finance, Universidad Regiomontana

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