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Human Resources Customer Service

Location:
Chesterfield, VA
Posted:
February 15, 2024

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Resume:

Rosalind P. L. Brown

804-***-**** (c) 804-***-**** (h)

ad3nd6@r.postjobfree.com

***** **** ***** ***** - ************, VA 23832

Objectives

To belong to a dynamic company, where I can demonstrate my experiences and the ability to grow with and within the company in multiple ways.

Education

J. S. Reynolds

Various courses

Various HR certificates

Experience

Cage Cashier

Rosie Gaming Emporium – June 2019 – Present – Midlothian Turnpike (currently employed)

Assist customers with cashing Tito tickets and gaming voucher, check cashing, cash advances and other functions required at the Cage, place bets for mutuels (horse racing), assisted new customers on ways to place bets.

Open and close out cash drawer at the beginning and end of every shift

Run the required end of shift reports, retrieve Tito tickets and vouchers at the end of shift, the end result is to achieve a variance of zero at the end of every shift)

Maintain security of funds and surrounding work area.

Provides excellent customer service in a fun and professional manner to all external and internal customers.

Cashier

UPS (Foremost Sales) – June 2018 – March 2019 – Midlothian Turnpike (Part-time - Resigned)

Assisted customers with sales.

Opened and closed out cash drawer at the beginning and end of shift (balance sales/and drawer at the end of shift with zero variance)

HUMAN RESOURCES SPECIALIST

City of Petersburg, Dept Of Human Resources – October 3, 2017 – February 2018 – 103 W. Tabb Street (Resigned – Provisional Hire)

Assisted with new hire orientation.

Processed paperwork to include, I9s, tax forms, various disability optional forms, VRS forms and inputted data into VRS database, Medical insurance, Flexible spending, Aflac and various other benefits.

Setup employee’s personal data in the HR system (AS400) to include salary and all payroll required deductions for payroll processing.

Maintained personnel records on all current, terminated and retired employees

MT III – Operator - QSP & ARMP – June 19, 2006 to 4/1/2016 (RETIRED)

Philip Morris USA – 3601 Commerce Road

To provide quality tobacco to Cigarette Manufacturer as scheduled via use of in-house computer main frame.

Assured all quality documents are free of human errors.

Maintained records and files of all tobacco dispositions and posted on company’s secure and specified intranet site, maintained records and secure documents as regulated by Altria’s Law Department and Regulatory Compliance.

HUMAN RESOURCES CONSULTANT/PROJECT MANAGER – RICHMOND FIRE DEPARTMENT

City of Richmond, Human Resources – August 15, 1977 - December 31, 2007 - 900 E. Broad Street (RETIRED)

Recruited and provided hiring agency with a list of applicants for open voids within the hiring agencies. Recruitment included the following: developed recruitment ads, interview questions and sat on all interview panel. Negotiated salary of prospective employee and scheduled new employee orientation training.

Interpreted, trained and advised employees, managers, and department heads of the City’s rules and regulations.

Investigated and provided recommendations for grievances filed by employees regarding misconduct, harassment, unfair treatment and other related employment issues.

Engaged in hearings with VEC – supplied VEC with employee package for hearing to include signed acknowledgement of receipts for operating procedures, City Personnel Rules & Regulations as it aids VEC decisions on employee’s eligibility of Unemployment benefits.

Interpreted and trained employees & department heads on the FMLA guidelines, Substances Abuse policies & procedures. (Sensitive, DOT and random drug testing), ADA and many more regulations and laws.

Performed Job Evaluation & Compensation studies on current filled positions, proposed new positions and positions requested to be studied by employees and managers.

Prepared, maintained and overseen a 12 million budget (with the Department of Public Utilities)

Note: Was employed by both City of Richmond/HR & Philip Morris for approximately 2 years (2 full-time jobs)

Skills

Microsoft Office Programs & software

City of Richmond HR electronic hiring system

City of Petersburg HR electronic system (AS400)

Trained Mediator

References

Doris Valentine - friend of 40 years. 804-***-****

Lorraine Adeeb – former supervisor – 20 years 804-***-****

Debra Womack – friend – high school classmate and former co-worker - 45 years – (804) 615- 5251 cell - 804-***-**** (work number)



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