John Martin

**** ******* *** *****, ***********, AR 72129

501-***-**** (text)

ad3n91@r.postjobfree.com (email)

OBJECTIVE:

I am actively pursuing a remote employment opportunity that allows me to establish a meticulously structured work environment. I aim to leverage my proficiency in Microsoft Office, troubleshooting, and PC repair expertise, as well as my broad range of skills and experience.

SKILLS PROFILE:

Holds A+ Certification (CompTIA# COMP001000376184).

Possesses the ability to type at a speed of 45-55 words per minute, with data entry skills ranging between 9500-10000 keystrokes per hour.

Boasts an extensive background of over 17 years in customer service, sales, and computer expertise.

Demonstrates exceptional organizational skills, proficiency, and the ability to efficiently handle multiple tasks.

Exhibits over six years of experience in a warehouse/distribution center setting.

Possesses over six years of expertise in operating forklifts.

EMPLOYMENT:

Arise Virtual Solutions - CSR - Remote, Arkansas - October 2022 – Present

Presently engaged as a customer service representative for a diverse range of companies facilitated by the esteemed Arise Platform.

This role entails working remotely from the comfort of my own abode.

Prior to commencing my shift, I diligently access the Arise Platform and provide valuable assistance to customers as per their requirements.

Papa-Family on Demand - Papa-Pal - Central, AR - Jul 2021 – Present

Render transportation services for doctor visits, prescription pickups, or any other errands as requested by the client.

Offer virtual and in-person companionship to clients.

Execute essential house cleaning services and light yard work upon request.

Fulfill any other indispensable duties or tasks mandated by the client.

Bela Flor Nurseries - Merchandiser - Hot Springs, AR - May 2021 – Oct 2021

Effectively unloaded merchandise from delivery trucks and skillfully arranged them on shelves and racks to create appealing displays for customers to make their purchases.

Demonstrated exceptional organizational skills by strategically cross-merchandising products for increased visibility and sales.

Diligently watered, maintained, pruned, and nurtured the products to guarantee their longevity, ultimately maximizing profitability.

Expertly disassembled racks to minimize the impact on the parking lot area and alleviate the workload of delivery drivers.

Kohler - STO Department Head - Sheridan, AR - Aug 2016 – Apr 2021

Facilitated the creation, printing, retrieval, and dispatch of orders (utilizing FedEx Ground, LTL, TL, container, and air freight methods), while also managing all relevant outbound documentation, for Kohler sister plants worldwide. Additionally, efficiently processed customer complaints received via phone and email, swiftly expediting the corresponding orders to address customer escalations.

Collaborated with shipping companies to ensure seamless coordination of domestic Less Than Truckload (LTL) and Truckload (TL) shipments for customer orders, while also liaising with freight forwarders for efficient exportation of container and air freight shipments.

Assured accuracy of imports and domestic shipments by meticulously verifying inventory, inputting product details into SAP, promptly notifying suppliers of any errors for appropriate compensation or correction, and diligently managing physical and digital inventory within the warehouse.

I skillfully operated a sit-down forklift to efficiently load Less Than Truckload (LTL) shipments, as well as load and unload trailers and containers for incoming and outgoing goods. Additionally, I utilized reach trucks and order pickers to allocate products for order fulfillment.

Previous Employment Prior to 2017:

● Pizza Hut - Sheridan, AR - Held position of Shift Leader from 2014 to 2017.

● SMX - Kohler Co - Sheridan, AR - Worked as a Warehouse Associate in 2014.

● Express Personnel - ITW Shippers - Sheridan, AR - Served as a Hand Valve Operator in 2013.

● Skye’s, Inc. - Malvern, AR - Engaged as a Customer Service Representative in 2011.

● Southern Ice Equipment - Little Rock, AR - Managed parts as a Parts Manager in 2010.

● Turnage Employment - BCBS - Little Rock, AR - Assumed the role of Verification Clerk in 2009.

● JM Associates, Little Rock, AR - Closed Captioner - 2009–2009 (Employed through Express Personnel)

● Express Personnel, Little Rock, AR - Receptionist - 2008–2008

● Benton Courier, Benton, AR - District Manager - 2007–2008

● Firehouse Subs, Benton, AR - General Manager - 2007–2007

● Cingular Wireless, Little Rock, AR - Customer Service Representative - 2006–2007

● Alliance Express, Little Rock, Arkansas – Distribution Warehouse Assistant – 2004–2006

● Clean Water Action, Okemos, Michigan – Lobbyist - 2003–2003

● JC Penney Inc, Okemos, Michigan – Sales Representative - 2001–2003

● Goodwill Industries, Owosso, Michigan – Sales Representative - 2000–2001

● America West Airlines, Phoenix, Arizona – Customer Service Representative – 2000–2000

● Mazzio’s Pizza, Sheridan, AR – Cook and Shift Manager – 1995–1999

● The Furniture Gallery, Sheridan, AR – General Manager – 1999–1999

● BF Goodrich, Sheridan, AR - Lean Manufacturing Assistant - 1998–1998

● Custom Microsystems, Little Rock, AR – Computer Technician – 1997–1998

EDUCATION:

Sheridan High School - Sheridan, Arkansas 72150 - Diploma – 1997

Ouachita Technical College - Malvern, Arkansas 72204 - Network Management – 1998-1999

● Completed 18 credit hours

Career Quest - Okemos, Michigan 84464 - A+ Certification - 2003

● CompTIA# COMP001000376184 - ● Completed 4 Credit Hours (120 Clock Hours)

AWARDS:

Eagle Scout – Sheridan, AR - ● Boy Scouts of America, Troop 60

REFERENCES:

Philip Elliot - Pine Bluff, AR – Supervisor - Lead at Kohler - Contact: 501-***-****

Mike Johnson - Poyen, AR - Former Colleague - Maintenance at ITW Shippers - Contact: 501-***-****

Brandon Love - Sheridan, AR - Former Colleague - Material Support II at Kohler - Contact: 870-883-0983_

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