DANIEL BYERLY II

***** * ***** *** ad3n6n@r.postjobfree.com

SPRINGFIELD, MO 65810 417-***-****

Qualification Highlights

•Java • Help Desk Support • Quality Assurance

• HTML5, CSS3, • PL/SQL • Web Press

• Data Extraction • Conflict Resolution • AWS

• Production Software Support

• Conflict Resolution

• Customer Service

• Management

• Coaching

• Financial Services

Education

Missouri State University – Springfield, Mo JUNE 2015 Bachelor of Science, Computer Information System Cumulative GPA Major GPA 3.8

•ALPHA SIGMA LAMBDA non-traditional

•HONOR ROLL and SCHOLORSHIP awarded by Eta Omega Chapter

•SABBATICAL– Jan. 2022 – Present

Sold home in Springfield, after my wife passed away. Followed by my mother the following year. I have been assisting my father with the real estate upkeep.

Relevant Professional Experience

•SSI Schaefer – Springfield, Mo July 2015 – Nov. 2021 Software Engineer – As a Software Support Engineer I Provide technical support for a fully automated distribution Center. This includes communication across various software systems and PLC equipment in warehouses and distribution centers using an array of technical tools, Like PL/SQL, and ANT to perform complex troubleshooting and problem solving to keep the warehouse operational.

•Conoco Phillips – Bartlesville, OK May 2013 – Aug 2013 SAP Logistics Intern – Assist logistics team with tickets and enhancements with the guidance of technical mentors. While gaining a better understanding of the Upstream business of an E & P company.

•SepdTrack – Springfield, MO Oct 2012 – July 2015

Developer Intern – Using xslt, xml, html5, and CSS in Visual Studio I would assist the development team with designing and coding the layout of the user interface and design the print form for the solution we provide.

•Missouri State University – Springfield, MO Aug 2012 – Dec 2012 Computer Lab Assistant – Assist students with basic computer operations and troubleshooting MS Office products. Basic Help Desk functions. MBA Work Study – Assist MBA office with clerical housekeeping, using Access Database. Website maintenance with web Press and computer operations.

•Design2Perfection – Springfield, MO June 2008 – Aug 2012 Designer – Sole proprietorship engaged in contract drafting services to the metalworking, materiel handling, and fire suppression industries. Met ASME standards for pressure vessels. Residential and Commercial Code for fire suppression systems.

•Teletech, Springfield – MO Mar 2009 – Mar 2010

Quality Supervisor –USAA Directly responsible for coaching and monitoring 5 to 10 Customer Service Rep’s personally to ensure quality standards were met.

- Documented, evaluated, and coached calls in Eye360 to coach agents.

- Fidelity software to manage member profiles.