Operations Manager
Resume:
LEAH ESTRADA
OPERATIONS MANAGER
**************@*****.***
Leah Sarah Josue Makati City 1217
ACHIEVEMENTS
Global TL Awards Best TL for Passion 2016
Top Team Lead for APAC 2015
Top Team Lead for Thorn 2015
5 Team Member Promotions
Top Collector for PDL 2015
Highest Kept Rate PDL 2015
Top Agent for Quality PDL 2015
Top Collector for Optus 2014
Top Agent for Quality Optus 2014
Top Agent for Smart Prepaid Premium 2013
SKILLS
Collections
1st Party Collections – US &Australia
3rd Party and Mercantile Collections –
Australia Credit Verification
Extensive Skip Tracing
Adept With Australian Securities &
Investment
Commission
Adept With Australian Credit &
Consumer
Commission
MS Tools Proficiency
COMPETENCIES
TEAM MANAGEMENT
Over All Campaign POC
Metric Analyst for Team KPI Team
Development Action Planning and
Implementation
CLIENT MANAGEMENT
Client Facing (QBR, MBR and WBR)
Reviews
Direct Client Communication and
Management
CUSTOMER SERVICE
Phone, Chat & Email
OUTSOURCE ACCELERATOR
Operations Manager
(US BILLING AND COLLECTIONS)
June 2023 – December 2023
MICROSOURCING
Deputy Manager
(UK HEALTHCARE AND RECRUITMENT)
September 2021 – March 2023
PROBE GROUP PH
Circle Leadr
(US EMAIL SUPPORT)
November 2020 – September 2021
MICROSOURCING
Sales Manager
(UK SALES)
April 2020 - August 2020
LOANWORKS TECHNOLOGIES
Service Delivery Lead
(AU MORTGAGE)
June 2019 – April 2020
TRANSCOM
Team Leader
(AU COLLECTIONS)
June 2015 –May 2019
TRANSCOM
Consumer Collections Officer
(AU COLLECTIONS)
October 2013 -June 2015
CSR
(PH TELCO)
May 2013 - September 2013
CSR
(US BILLING AND COLLECTIONS)
July 2012 - May 2013
SENTINEL CREDIT INFORMATION SERVICES,
Admin Telco-Billing / HR / Payroll
August 2006 - July 2012
EDUCATIONAL BACKGROUND
Pateros Catholic School 2000
St. Paul School Makati 1996
Lorma Colleges - BS Computer Science 2001
Trace Computer & Business College - BS Office Administration 2004 REFERENCES
Available upon request
Contact this candidate