Damon Wallace

Fort Wayne, Indiana, United States

ad3n50@r.postjobfree.com

linkedin.com/in/damon-wallace-2308b4ab

Summary

I have a proven track record in providing exemplary helpdesk and general customer service, sales, and support. Adept at effective communication and problem-solving, troubleshooting, and ensuring seamless resolution of technical issues. I also have an industrial background which has exposed me to a group of labor intensive skills that have shaped my skillset into a robust, diverse and flexible catalog. Experience

Overhead Crane Operator

Valbruna Slater Stainless Inc

Jan 2024 - Present (2 months)

Material mover for Industrial Steel Mill

Production

BF Goodrich

Aug 2015 - Nov 2023 (8 years 4 months)

Operated Tire Building Machine in piece-rate environment Investigated any anomalies that arose during the shift. Explained in detail and handed off issues to correct entity. (Quality/ Maintenance) Coordinated with Supply Pool to ensure my machine was fully stocked. Keyholder

DXL Group

Jun 2015 - Mar 2020 (4 years 10 months)

Retail sales of big and tall menswear. Perform cashier duties. Manage Customer Support Associates and Stockroom Associates when staffed. Facilitated opening and closing procedures including daily deposit.

Help Desk/ CSR

Lincoln Financial Group

Jun 2014 - Jun 2015 (1 year 1 month)

Inbound call center for Lincoln Financial clientele. Assisted clients with resetting their passwords on company website, and routed the client to the correct department via "warm transfer", for their financial needs.

Field Service Technician

DISH Network

Aug 2012 - Jun 2014 (1 year 11 months)

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Install and maintain Satellite television for Dish customers. Performed troubleshooting procedures whenever necessary.

Computer Numerical Control Machine Operator

Busche Performance Group

Dec 2010 - Aug 2012 (1 year 9 months)

CNC machine operator for vertical/ horizontal mills. Change and set-up tooling. Performed some fixture set-up.

Shift Manager

Blockbuster

Nov 2009 - Aug 2012 (2 years 10 months)

Perform daily operations as Cashier, and manger to 1-3 customer service associates. Key holder that handled opening and closing procedures, including making deposits at the bank. Telephone Account Manager

GTE/Verizon

Dec 1994 - Oct 2006 (11 years 11 months)

Managed the business telecommunication needs of 100 clients. My role was inside sales, I collaborated with an onsite Field Account Manager. We also had business support agents to assisted us with the order process.

Education

MyComputerCareer

Certificate, CompTIA A+

Nov 2023 - Jun 2024

Live Online Classes that cover multiple discipline under the umbrella of Information Technology. Licenses & Certifications

CompTIA A+ (core 2) - CompTIA

Skills

Service Desk • Operating Systems • Ticketing Systems • Technical Support • Help Desk Support • Collaborative Problem Solving • Easily Adaptable • Contact Centers • Continuous Improvement • Sales Operations

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