Jan **** - Present

March **** -

August ****

***2

2008

2006

Brindha V.

No.4,10th Cross Street, Village high road, Sholinganallur, Chennai, 600119 819******* ad3n4j@r.postjobfree.com

Dedicated and results-driven Senior Email Support Executive with 6 years of experience in providing exceptional customer service and resolving complex issues. Proven expertise in managing email communication, ensuring customer satisfaction, and optimizing support processes. Seeking to contribute my skills and experience in a challenging role to enhance customer experience and support team efficiency.

Senior customer support executive

Altruist India private limited

Manage and oversee the email support team, ensuring timely and accurate responses to customer inquiries.

Develop and implement efficient email handling processes, reducing response times. Monitor and analyze customer interactions to identify trends and areas for improvement.

Collaborate with cross-functional teams to address escalated issues and provide comprehensive solutions.

Conduct training sessions for support agents to enhance their email communication and problem-solving skills.

Copy editor

TNQ Books and Journals

Review and revise content for accuracy and quality, including spelling, grammar, punctuation, and syntax.

Communicate and work with production team to ensure that content is published in a timely manner.

Knowledge of Associated Press or Chicago Style.

Ensure correct tone, voice, clarity, flow and structure of content. Ensure that content adheres to the in-house style guide. Write blurbs, leads, headlines, and straplines

Compile and update style guides as required.

Meenakshi college of Engineering

BE ECE

79%

Government Girls Higher Secondary School

HSC

84.6%

Government Girls Higher Secondary School

SSLC

90.2%

Email Communication

Customer support

Data Analysis

Escalation management

Problem Solving

English, Tamil

OBJECTIVE

EXPERIENCE

EDUCATION

SKILLS

LANGUAGES

Contact this candidate