Santo P. Santos

Information Technology System Administrator

Proficient and performance-driven IT professional offering 4 years experience with a secret security clearance and strong background in delivering exceptional help desk support. Skilled in diagnosing and resolving hardware, software, and network issues for end-users, ensuring minimal downtime and maximum productivity. Well-versed in hardware and software configuration, network administration, and system upgrades skilled in utilizing remote tools/ systems to oversee and track user requests.

Professional Experience

U.S Army/7th Special forces Group

Information Technology Specialist May 2019-Nov 2023 Perform system administration which includes diagnosing and resolving any workstation operating system software, application software or hardware problems; provide 200+ end users instruction for any workstation operating system software or standard application software; setup and configure standard workstation operating system software, all related services and authorized application software for mission-critical operations. Performs network administration (NA); installs, configures and maintains network computing equipment within the network ( routers, switches, desktop, and laptop computers). Performs duties associated with Communication Security (COMSEC) Account Management. Provided SA to IT platforms in varying operational environments and direct support for digital management systems. Performed cyber security functions, provided the security services and attributes of availability, authentication, confidentiality, integrity and non-repudiation; verifies and implements network security policy vulnerabilities from cyber network defense teams; Network and IT management, which includes incident and problem processing, change request processing, availability management and user interaction. Assists in the planning, configuration, management, and monitoring of the local area network (LAN).

● Process requests for organizational box certifications, in-process new users to ensure access to all share drives, distros, and organizational boxes.

● Create and manage AD objects, such as users, computers, groups, and contacts, along with their attributes. Delegate permissions to users to manage Group Policy.

● Cisco hardware & software installation with network connectivity support.

● Active Directory Administration Security & Vulnerability Management.

● Incident Management

● Remedy/trouble ticketing

● Imagining

● IT Security Awareness

Licenses & Certifications

CompTIA Security +

ad3n2f@r.postjobfree.com

917-***-**** - 1817 Brick Cir,

Fort Walton Beach, 32547

DOD Secret Clearance

Network Runners Inc/ Hurlbert field, AFB

Computer System/VTC Specialist Dec 2023-Present

Tasks in support of 492d Special Operations Training Group staff, at Hurlburt Field. Provide on-site video teleconferencing support and troubleshooting/repair capability, and plan COMM support for new offices and moves, and manage asset accounts. Manage commercial telecommunication accounts. Provide critical on-demand support to wing and group leadership, ensure Non-secure Internet Protocol Router and Secret Internet Protocol Router. Duties also included reporting security incidents and executing corrective security procedures, remove and replace telephone instruments, install and troubleshoot all issued mobile email access, and troubleshoot/service classified blackberry enterprise service devices. Perform client-level Personal Wireless Communication Systems functions. Manage implementation, project installation, and ensure architecture, configuration, and integration conformity. Skills & Other