Springfield, PA ***** 215-***-**** ad3n29@r.postjobfree.com

LAUREN MINIER

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. PROFESSIONAL

SUMMARY

SKILLS Fitness Program

Development

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● Reservations Management

● High-Volume Dining

Invoice computation and

payment processing

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● Service prioritization

● Table bussing

Instructing team members

on how to follow food

safety protocols

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● Human Anatomy Expertise

Guest Complaint

Resolution

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● Administrative Support

● Data Entry

● Schedule Management

CERTIFIED PERSONAL TRAINER 03/2021 to Current

Hi-Rise Fitness, Remote

BUSSER/ SNACK BAR MANAGER 09/2017 to 03/2020

Penn Oaks Golf Club, West Chester, PA

MARKET RESEARCH RECRUITER 07/2016 to 09/2017

Focus Forward, Wayne, PA

WORK HISTORY

Monitored proper execution and form of clients and adjusted positions to improve results and safety.

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● Demonstrated proper technique for exercises to avoid injuries.

● Motivated clients to stay on track with fitness goals with positive and friendly approach.

● Managing and scheduling about 10 clients per week Purchased food items, supplies and equipment in alignment with strict budgets of about

$1500 per month.

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Maintained high standards of customer service in high-volume, fast-paced operations while monitoring inventory and notifying upper management of discrepancies.

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Used cash register to tender change and process cash and credit card payments while handling cash and processing payments, sorting bills, and maintaining records of transactions.

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Managed refreshment stand and food concessions at public gatherings, sporting events and concerts and responding to customer inquiries and complaints to help resolve issues.

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Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.

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Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.

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CHIROPRACTIC ASSISTANT 08/2015 to 06/2016

Conshohocken Chriopractic, Conshohocken, PA

HOSTESS/ SERVER/ ASSISTANT MANAGER 04/2011 to 12/2013 Verdad Restaurant, Bryn Mawr, PA

RECEPTIONIST 04/2013 to 09/2013

American Pool Company, Wayne, PA

Collaborated with cross-functional teams to develop and implement market research strategies.

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● Placing 50-100 outgoing calls per day to recruit participants for consumer surveys

● Performed electric muscle stimulation, massage, and mechanical traction.

● Sanitized, restocked, and organized exam rooms and medical equipment. Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs while helping doctors successfully see about 50 patients per day.

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Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.

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Trained 10 servers on order management, food service quality, and how to build rapport with guests.

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● Led team of servers to consistently meet customer service and sales targets.

● Liaised between servers and upper management to address issues and manage challenges. Managed staff schedules of about 10 employees and maintained adequate coverage for all shifts.

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Utilized open table software to make reservations for customers while operating multi-line phone system

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● Resolved customer problems and complaints.

Handled cash transactions of about $500 per day and maintained sales and payments records accurately.

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● Managed multiple tasks and met time-sensitive deadlines.

● Restocked supplies and submitted purchase orders to maintain stock levels. Global Fitness Educators, Remote

Vocational Certification, Personal Training, 11/2021 CHI Institute, Broomall, PA

Vocational Certification, Medical Assistant, 10/2010 Springfield High School, Springfield, PA

High School Diploma, 06/2008

EDUCATION

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