Brenda Gomez Torres

**** * ****** ***** ***** Glendale Az 85301

480-***-****

ad3n1j@r.postjobfree.com

Professional Summary

For the last 10 years + I have Developed my skills in Customer Service, Marketing and Sales. I have also developed my skills in Warehouse and have 3 years hands-on experience. Adapts quickly to the changing needs of fast-paced and growing organizations.

Skills

Fluent in English and Spanish

Fast learner

Communication

Organized

Works well under pressure

CA ( Chiropractic assistant )

Searching Diagnosis

Data entry

Working remotely from home

Medical liens

Documentor Program

Exceeds productivity

Skilled multi-task

Material handler

Hard working and self-motivated

Team leader

Team player

Advanced skills in Mainframe, R.F guns, Stella, Log portal, Fedflo, And Wms distribution systems.

Work History

Customer Service Representative, 08-1999 to 01-2000

Value Village Thrift Store- 53rd Ave Glendale Az

* Greeted customers entering the store to ascertain what each customer wanted or needed.

* Routinely answered customer questions regarding merchandise and pricing.

* Organize store merchandise racks by size, style and colors to promote a visually appealing environment.

* Department cashier

* Sorting Merchandise Example: what good and not good to re-sale.

Loan Associate, 03/2001 to 09-2003

Super Pawn 9310 N Central Ave Phoenix Az 85021

* Greeted customers in a timely fashion, while quickly determining their needs.

* Loans customers would bring merchandise to get a loan such as jewelry/electronics.

* Placed special orders for customers.

* Inventory check at the end of day of what was received that day.

* Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practice.

* Completed all cleaning, stocking and organizing tasks in assigned areas.

Promotions Specialist, 04-2005 to 09-2010

Watermill Express 2310 N Mission Lane Phoenix Az 85022

* Coordinate promotions getting the team ready for their sales-events. At the promotions we would sell the company product and get new leads and assist customer’s needs. Events donating the business product so customers can consume and educate them about the business. We have attended Susan O'Connor breast cancer walk-races for Autism and City of Phoenix events.

* Survey’s customers will fill out a survey about their experience with the company and what can be done to improve the business.

* Data entry we would enter all surveys gathered into our program ACT.

* Other duties Training/sales/inventory/opening and closing our office

Inbound calls.

Warehouse Associate, 08/2013 to 02/2016

Macy's Distribution Center 16575 W Commerce Drive Goodyear Az 85338

* Prep Department- The department receives vendor cartons and we have to split them by color, size into bins with our R.F guns and send them down to a put away so they can locate it to a location and now customers can view on Macy's website and see what is available. Productivity is 90 units per hour.

* Items Attribute is for New Vendors we have to verify on Stella /WMS programs that the vendors are sending the correct merchandise in size, color, brand, quantity, and material so that when the customer is shopping online they get the correct merchandise.

* Returns Department- The department receives customer’s orders either because they had a change of mind/exchange/wrong ect. We use their reservation number and insert it in the Program * * Mainframe and customer’s information will appear. Our goal is to credit the customer account within 72 hours so that the customer can continue to shop at Macys. Productivity is 24 units per hour.

* Queues Are messages from MCCS ( Macy's customer service ) when a customer has not received their credit therefore we research their account and tracking number that MCCS has provided us with. We verify to make sure we did receive the merchandise and process credit.

Seasonal Supervisor- Getting the team ready to hit our daily goals. Motivate them by keeping them on task training them on new areas of the department. Communicating by Emails to Other supervisors, Managers, Directors and at the end of day emailing them our associates productivity and Dash Board of what’s on the floor to work the next day.

* Receiving Audits- I would manage receiving audits new vendors send their product and I would capture the cartons with a P.O number provided and scan every unit inside to make sure the quantity is correct.

Data Entry Clerk 06/2016 to 01/2018

Clinica Real Chiropractic 2929 N 75th Ave #15, Phoenix, AZ 85033

* 5 months working in the clinic office before working from home remotely for 4 offices full time.

* Chiropractic Office Assignment- Greeting customers as they entered the clinic helping the CAs with additional paperwork such as filling, scanning and answering phones directing patients to the right department. Also hands on with patients' treatments showing them types of exercises and explaining what each Chiropractic treatment table is for and what areas of the spinal cord it treats.

* Remotely Data Entry Assignments- I would create a patient's file and enter all their visits and treatments into a program called Documenter, updating patient’s chart daily on progress if their getting better or worse in every treatment visit and review x-rays taken that the information is accurate in the patient’s chart. Ensuring that the car collusion is all also accurate with the police report. Once a patient is done with all their treatment, I would get all the paperwork ready for their release and I would also help with completing the doctor’s final report. This will include a car collision report, patients’ treatment information, x-rays taken, EMG Report, diagnosis and all the Chiropractic adjustments.

* Medical Liens- Creating patient’s medical liens so they can receive Chiropractic treatment and once the patient’s treatment is done, I will go and create a release of medical liens for the patients.

Certificates Awards-

Macy’s -Leadership and For results mater

Watermill Express- Maximum customer service reward

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