NANCY YANG

*** ********* **, ******* *******, MN, 55127 ad3n08@r.postjobfree.com 651-***-****

OBJECTIVE

Bilingual English/Hmong previous experience in customer service, I am seeking position utilizing conflict resolution skills via phone, email, mail, or social media contact.

SKILLS & ABILITIES

Bilingual in English and Hmong,

Typing ability, intermediate computer skills, and excellent communicator.

EXPERIENCE

FAMILY FIRST HOME HEALTHCARE LLC, Saint Paul, MN

Personal Care Assistant, Apr 2016 – Apr 2017

Present Administer bedside or personal care, such as ambulation or personal hygiene assistance. Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes.

Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.

WALMART SUPER CENTER, Vadnais Heights, MN

Customer Service Manager, Apr 2015– Dec 2015

Electronics Associate

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Helped customers with phone issues as well as activating or deactivating phone services, also provided information on televisions or other electronic devices, such as tablets, computer/laptops, gaming systems, house phone systems, printers, and routers.

Check to ensure that appropriate changes were made to resolve customer’s concerns or issues with electronic devices.

Made returns for customer if not satisfied and also did price matches on company website to store products.

EDUCATION

White Bear Lake Alternative Learning Center,

White Bear Lake, MN

High School Diploma, Graduated in June 2011

REFERENCES

TOMMY YANG, XFINITY REPRESENTITIVE

Email- ad3n08@r.postjobfree.com

Phone: 763-***-****

LAURIE MCQUISTON, FOSTER CARE PROVIDER

Email- ad3n08@r.postjobfree.com

Phone: 651-***-****

PaoFue Thao, FAIRVIEW HOSPITALS RAMP MAINTENACE

Phone: 612-***-****