Mayur Khalas

Address: **** * *** ***.

Fullerton, CA 92833

Email: ad3mz1@r.postjobfree.com

Cell: 714-***-****

Summary

Proven leader and skilled support technician with supervising experience in Supervisor Role while with over 7 years of experience in Information Technology and Supervising role profession. Resolving problems quickly while delivering high quality level of support to end users with customer satisfaction. Excellent knowledge of AD, ADMP, Microsoft Azure, Intune Endpoint, Exchange Admin Center, Networking and Office365.

Technical Skills

Azure, Active Directory, Okta SSO, Atlassian, Intune, Bomgar, ManageEngine AD Manager Plus, ManageEngine Desktop Central, Checkpoint VPN, Office 365, MacOS, Windows, Zscaler, CrowdStrike Falcon, iOS, VEEAM Tape Backup, Kaseya, Ring Central, AS400 RxClaims, Mitel Professional Experience

NextGen Healthcare Irvine, CA Jan 2017 - Present

Tech Specialist III, Info Ops

• Remote User setup, Support/troubleshooting, end user training, image laptop using Intune

• Increased communication by establishing partnership within IS for critical issues which streamlines notification process

• Manage IT equipment, electronics, e-waste and storage areas, maintain and audit existing end user(s) and IT asset inventory, participate in On-call rotation and after hours support as neded

• Performed remote troubleshooting for various systems and hardware including conducting tests to uncover the root cause, resulting in timely and targeted system resolutions

• Installing updates and patches through Manage Engine Desktop Central

• Migrating end users from Cisco AnyConnect to Checkpoint, switching local accounts on Apple to join to Domain Account

• Assisted with 250 plus people getting connected to network, Go to person for all the executives and C-Levels

• Administered end-user account in Active Directory, creating, disabling and enabling accounts

• Setting up permissions, unlock AD account, reset domain password, SAP password

• Work closely with HR for CONFIDENTIAL terminations, managed all disable accounts for terminated users, run a report to confirm the domain accounts are deactivated and permissions has been removed

Tech Specialist II, Info Ops Jan 2019 – Aug 2021

• Responsible for creating user and consultant accounts for the organization, utilizing Okta and Azure Active Directory

• Create configurations and app deployments within Intune as well as scripts using ManageEngine Desktop Central

• Maintain detailed documentation on processes and projects with a focus on continuously improving procedures to optimize workflow, technical support resolutions, and team’s professional development

• Perform second level desktop support after escalation from Tier 1, utilizing strong technical knowledge to resolve inquiries and concerns that require troubleshooting expertise

• Perform VEEAM Tape backup, restore tape, clean tape, audio/video setup, retrieval of corporate meetings, training events, and group presentations

• Supported and troubleshoot computer networks such as local area networks (LAN), wide area networks (WAN), internet connectivity, intranet, and any other data communication system

• Maintained and troubleshoot server hardware and software infrastructures with a track record of meeting performance goals in terms of time to resolve and customer service quality Tech Specialist I, Info Ops Jan 2017 – Jan 2019

• Setup workstations for new hire, resource location change, new hire orientation, install and configured laptop/MacBook/iMac with required business hardware

• Oversaw inventory of equipment through asset management while monitoring stock to meet business demands

• Desktop/Laptop configuration and workstation setup using FOG images

• Respond to request for technical assistance in person, via phone, email, and through Remote Desktop Program via Desktop Central, and Screen Connect, Skype, Slack, MS Teams and WebEx

• Maintained an eye for detail in processes to design and present areas of improvement to leadership that reduced risk, improved operational workflow, and achieved performance growth

• Troubleshoot support for Apple devices, Dell laptops, Ricoh printers, HP printers, Network Connectivity issue

Robert Half Technology Irvine, CA Nov 2016 - Jan 2017 Helpdesk/Desktop Support Technician (contract)

• Configure and install VOIP phones.

• Computer Refresh projects, backup, restore user data, document and administrate all network operations when replacing computers

• Retrieve all corporate assets, terminate badges, retrieve software licenses, application access

• Procedural documentation of all resolved tickets

• Travel to remote office locations to provide support with technical assistance

• provide tier 1 support for other hardware equipment such as scanners, printers, audio visual system

• Efficient follow-through tech support service provided over the phone, using Kaseya remote access and ticketing software

Tech One Peripherals Irvine, CA Jun 2015 - Nov 2016 Helpdesk/Desktop Support Technician (Contract)

• Configure and install hardware and software

• Troubleshooting and testing equipment once it’s been installed

• Data migration, assist tagging, formatting hard drives and imaging bootable

• Removing and installing servers, PCs, cables, wires, connections, etc.

• Add and Remove Roles and Features in Windows Server 2008/2012 and 2012R2

• Secure network systems by establishing and enforcing policies and monitoring

• Perform network maintenance and system upgrades including service pack patches and hot fixes

• Backup, restore data, document and administrate all network operations when replacing PC’s ADP La Palma, CA Dec 2014 - Jun 2015

IT Support Technician (contract)

• Delivery and hardware configuration.

• Removing and installing servers, PCs, cables, wires, connections.

• Troubleshooting and testing equipment once it’s been installed. Education

American Business and Technology University St. Joseph, MO Oct 2017 – Nov 2019 Bachelor of Science Information System Engineering Networking & Security ITT Technical Institute Orange, CA Sep 2014 – Aug 2017 Associates of Science, Network & Systems Administration

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