LaShonda Simmons
**** ****** ***, ********* ** 31520 Cell: 352-***-**** **********@*****.***
Education
Bachelor of Science - Health Care Administration; City College, Ft. Lauderdale, FL. October 2020
Associates of Science – Medical Assistance; City College, Gainesville FL
SUMMARY OF QUALIFICATIONS
Business Development
Relationship building, Peer engagement, Team building
Customer Relations
work Experience
HD Supply – Jacksonville, FL (Remote) December 2021 - February 2024
Associate Financial Analyst - Finance
Create Proformas for review by analyzing data provided by Offshore using Salesforce
For purposes of rebates track active data (sponsorships, GPD, Y1, etc) using Excel, SQL, Snowflake
Produce weekly review of activity for Finance Team using Excel
The Home Depot Pro – Jacksonville, FL
Rebates Coordinator - Pricing August 2020 – December 2021
Responsible for calculating customer rebates
Using SQL and Excel
Ensuring rebate calculations are correct for $28M in rebates
Communicating report findings to account managers and customers
Processing rebate check or credit request
Keeping meticulous records of data
The Home Depot – Jacksonville, FL
Intern – Pricing Rebates Team June 2020 – August 2020
Project focussed on updating Customer Master List
Introduced to SQL
Used Excel and SQL to complete project
Project report out using Powerpoint
The Home Depot - Atlanta, GA
Intern – Pro Business Inside Sales May 2019 – August 2019
Project focussed on optimizing accounts between IBI and THD channels.
Followed up with customers vetted from IBI to ensure placed with correct vertical
Made contact with customers who’s account was declining to reingage
Final report out presentation before THD executives and management
Customer Service Representative III 2006 – 2020
Responsible for relationship building and customer loyalty through sound product knowledge, attention to detail and ensuring every customer understood I was there to assist them with their orders, questions and concerns.
Inbound B2B calls from various types of End Markets
Outbound calls as necessary
Order entry, follow up and reconciliation
Specialty Web Support Team for Tier 1 troubleshooting
E-tail Sales and Customer Service
Responsible for driving sales through dynamic customer interactions via phone and email. developing and nurturing customer relationships to increase sales while building loyalty to the Company and Brand.
Maintain Customer Base to achieve consistent sales and ensure margin profitability
Keep customers informed of ongoing promotions, specials and product offerings
Research and develop new Leads to grow Customer Base