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Customer Service Data Analyst

Location:
Phoenix, AZ
Posted:
February 14, 2024

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Resume:

Kuldeep Tamakuwala ad3mur@r.postjobfree.com

**** * ****** ****., *****, AZ 85281 480-***-**** www.linkedin.com/in/kuldeep-tamakuwala Requirements gathering support business, synthesizing data, accuracy, testing systems, data integrity, compiling data PROFILE

• IT Professional with 2+ years of experience in full stack development, project management and risk management.

• Adept at leveraging technical skills to drive innovation and deliver solutions.

• Proven ability to collaborate with stakeholders and contribute to business processes and models. Tracking, documents, trends, inconsistencies, issues, results, business decisions, customer service, recommendations EDUCATION

W. P. Carey School of Business at Arizona State University August 2022 – August 2023 Master of Science in Information Systems Management Tempe, Arizona Best practices, execution, monitoring, ethics, integrity SRM Institute of Science & Technology June 2017 – May 2021 Bachelor of Technology (B. Tech) in Computer Science & Engineering Chennai, India PROFESSIONAL EXPERIENCE

Business Data Analyst Intern October 2023 – Present Startup Peel Remote, US

• Conducted data scrubbing and manipulation in Excel, leveraging advanced functions and macros to ensure data accuracy.

• Established a comprehensive tracking system for filling fees, prescription changes, and billing frequency using Excel and SQL, improving data management and reporting efficiency.

• Implemented "at a glance" updates on filling needs, utilizing Power BI for data visualization and creating intuitive UI dashboards in Excel.

• Contributed significantly to the success of the medication management solution with an 11% improvement in data accuracy, a 19% increase in drug safety awareness, and a 7% uptake in generic prescriptions. Software Engineer June 2021 – July 2022

Lemon Technologies Surat, India

• Utilized Python, SQL, and advanced data manipulation libraries (Dask, Vaex, Pandas, Numpy) to build efficient ETLs, establishing critical data pipelines for large unstructured datasets in various projects.

• Developed bots using Python and Django framework to automate processes for CA's, Tax & Audits, Accounts, and HR departments, resulting in a 40% reduction in processing time and annual savings of $30,000.

• Implemented OCR tools like Tesseract, Azure Cloud Services, and AWS Textract, improving data entry accuracy by 90% and reducing manual effort by 80%.

• Managed compliance, regulatory, and reputational risks by ensuring adherence to laws, rules, and regulations, contributing to a culture of compliance within the organization.

• Achievements: Received "Most Innovative Young Leader" award for delivering high-quality projects related to Industrial Computing and Automation.

PROJECT EXPERIENCE

Business Analyst - White Hat Jr. Adaptive Learning Platform Capstone Initiative March 2023 – July 2023

• Spearheaded the "Adaptive Learning Platform" design, focusing on user data collection via registration forms, tracking, and surveys, leading to a 32% boost in user engagement.

• Leveraged Excel for data analysis and reporting contributing to a 17% operational cost reduction, creating advanced visualizations using Tableau to enhance user engagement.

• Bridged technical and business units, championing a tech stack (React.js, PostgreSQL) that increased platform scalability by 36% and ensured 80% project alignment.

Sentiment Analysis and Growth Forecast of Hydroponics using Social Media Analytics Sept 2022 – Dec 2022

• Conducted a comprehensive analysis of the user sentiment and future growth potential of hydroponics, using data collected from social media platforms and a hydroponics store in Tempe, Arizona.

• Utilized Excel for data processing and analysis, extracting insights from over 40,000 relevant Reddit posts.

• Identified key insights on user sentiment and potential growth opportunities in the hydroponics industry. SKILLS

• Soft Skills: Communication, Mentoring, Networking, Critical Thinking, Time Management, Team Leadership.

• Programming Languages: Python, SQL, Java, JavaScript, HTML, CSS.

• Technical Skills: MS Office (Excel, Word, PowerPoint), ETL, LEAN, Agile, SDLC, Deep Learning, Information Security, Business Analytics, Data analytics, Product Development, Django, Tableau, Igrafx, Power BI, GitLab, JIRA, Selenium

• Certifications: Six Sigma Yellow Belt, Python for Data Science, 25+ Badges in Salesforce Trailhead (Administrator).



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