Brenda Linky

Duluth, MN *****

ad3mu5@r.postjobfree.com

+1-715-***-****

I have a great work ethic. I am self motivated and strive to get the job done on time. I am very responsible. I am friendly and great to work with. I will be an asset to any company. Authorized to work in the US for any employer

Work Experience

Assistant Store Leader

Kwik Trip - Superior, WI

July 2022 to Present

Oversee daily store operations with outstanding customer service and personnel. Merchandise ordering; stocking; product receiving; coworker requests; scheduling; coworker reviews; hiring; training; time card management; ordering service tickets for down equipment; answering and sending emails; Monthly Profit & Loss statements; Daily Flash reports; Assist the kitchen; Cook per production plan; Keep store clean inside and out; Maintain fuel pumps and keep stocked; Handle guest complaints; Inventory and shelf audits; Weekly cigarettes counts; Assist wherever I am needed. Housekeeper

Bayshore Rehabilitation & Residence - Duluth, MN

November 2019 to July 2022

Clean and stock residents rooms daily. Clean and stock nurses stations daily. Deliver mail/packages to residents daily. Reorder cleaning supplies.

Assistant General Manager/Department Manager

McDonalds - Ashland, WI

January 2014 to July 2022

36,000

RESPONSIBILITIES: Oversee Shift Management; Ensure Customer Satisfaction, Sales, Labor, Service and Quality goals are maintained to provide great service and profitability; Review upcoming days to ensure shifts have proper staffing and add/subtract accordingly; Hourly Sales reports; Hiring; Orientations; Scheduling; Weekly Projections; Daily, Monthly and weekly inventory; Product ordering; Grill; Work the assembly line; Disciplinary documentation; Termination documentation; Customer Recovery; Food Safety; Reports; Equipment ordering; Maintenance; Truck Deliveries; Employee and Customer injury claims; Payroll; Training; Keeping employee records up to date at the Corporate Office Customer Service Manager

North Shore Teleservices - Superior, WI

June 2007 to September 2013

28,000

RESPONSIBILITIES: Oversee 100 Customer Service Representatives; Maintain proper staffing to call ratios to ensure profitability; Human Resources; Daily, weekly and monthly client reports; Customer complaints; Monitor calls; Approve and issue all refunds; Supply requisitions; Weekly staff meetings; Employee reviews; Monthly projections; Write and develop Customer Service Training Manual and Customer Service Procedural Manual; Develop the companies Human Resource Department; Hiring; Orientations; Employee Files; Garnishments; Accounts Payable and Accounts Receivable; Training; Establish new clientele Assistant Sales Manager

US Superior Marketing - Superior, WI

February 2004 to May 2007

1. $13.00 /Hour plus Commission

RESPONSIBILITIES: Keep Sales staff motivated; Maintain and report Sales/Staffing per hour ratios; Enter sales; Customer Service; Input on employee evaluations; Invent daily sales incentives; Keep records of incentives to paid out Daily/Weekly Sales meetings; Work with client on large/difficult transactions; Scheduling; Forwarding sales and files to appropriate client; Commissions; Develop new business

Education

High school or equivalent

Bolsa Grande High School in Garden Grove - Garden Grove, CA Community College for 1

Skills

• Multitasking, reliability

• Restaurant experience

• Customer service

• Profit & loss

• Shift management

• Cooking

• Sales management

• Sales

• Marketing

• Human resources

• Payroll

• Accounts receivable

• Accounts payable

• Hospitality

• Training & development

• Hotel experience

• Leadership

• POS

• Mentoring

• Cash register

• Cash handling

• Accounting

• Typing

• Retail sales

• Account management

• B2B sales

• QuickBooks

• Supervising experience

• Merchandising

• Purchasing

• Procurement

• Pricing

Certifications and Licenses

Serve Safe Certified

November 2022 to November 2027

Driver's License

June 2021 to October 2028

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