Customer Service Support Agent

RUSSELL Q. BLAKE

College Park, GA *****

**********@*****.*** 571-***-****

OBJECTIVE:

Results-oriented and customer-centric sales professional with over a decade of experience delivering excellence in consultative sales. Seeking to leverage a proven track record of exceeding sales targets and fostering long-term client relationships to drive business growth.

PROFESSIONAL PROFILE:

• 13 years of distinguished success in sales, characterized by a commitment to understanding and addressing customer needs.

• Proficient in leveraging a consultative approach to sales, consistently delivering tailored solutions and fostering loyalty.

• Known for adeptly utilizing various computer applications, including Microsoft Word and Excel, to streamline processes and enhance productivity.

EXPERIENCE:

Direct Interactions, Seattle, WA 2020-2023

Tech Support Agent

• Skillfully managed incoming customer inquiries, complaints, and support issues for the Ohio Unemployment Office, ensuring prompt resolution and high client satisfaction.

• Conducted thorough research within databases to provide accurate and efficient solutions to customer queries.

• Collaborated seamlessly with technical support teams to address complex issues, maintaining a commitment to excellence in customer service across all interactions.

Movado Company Store, Dawsonville, GA 2016 – 2020

Sales Manager

• Strategically directed sales operations, leading a high-performing team to consistently surpass financial targets and achieve business objectives.

• Implemented innovative sales techniques and best practices, optimizing in-store operations and enhancing the overall customer experience.

• Cultivated and nurtured strong client relationships, resulting in enhanced brand loyalty and repeat business.

Movado Company Store, Leesburg, VA 2009-2012

Sales Associate

• Provided personalized assistance to customers, guiding them through product selections and ensuring a seamless purchasing experience.

• Demonstrated exceptional sales acumen, consistently meeting and exceeding personal monthly and yearly sales goals.

• Delivered unparalleled customer service, earning accolades for professionalism and attention to detail.

EDUCATION:

Associate of Arts, Business Administration

Northern Virginia Community College, Virginia (2014-2016)

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