Accounts Receivable Collections Specialist

Frank J. Brooks

Phoenix, AZ 623-***-****

********@*****.***

Accounts Receivable & Collections Specialist

Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, creating strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.

Reconciliation

Customer Relations

Vendor Negotiations

Cash Application

Increased Collections Efficiency

Increase AR Turnover

Professional Experience

Raymond West Logistics 11/07/2023 – 01/12/2024 Credit and Collections Analyst - Business to Business

Processed payments received through Credit Cards, EFT, ACH & CHECKS

Made daily calls & sent emails for collections on past due accounts

Processed credits for billing discrepancies, returned equipment & account cancellations

Worked closely with sales teams & upper management of issues causing payment delays

Great Lakes Petroleum, Charlotte NC 5/02/ 2022 - 2/21/2023 Credit and Collections Analyst - Business to Business

Processed 790 commercial and residential accounts in the Great Lakes Region.

Processed and reviewed credit application for both commercial and residential accounts using D&B & Equifax

Verified banking information with V.O.D., Emails, Bank Verifications &Trade References

Processed credits for billing discrepancies, returned equipment & account cancellations

Processed payments received through Credit Cards, EFT, ACH & CHECKS.

Made daily calls & sent emails for collections on past due accounts

Worked closely with sales teams & upper management of issues causing payment delays

Processed weekly progress reports for sales teams & management on accounts with any issues

KASEYA, Miami FL 12/05/2016 - 12/28/2018

Senior Credit and Collections - Business to Business

●Partner with Vendor Management team on a regular basis to ensure that vendor is meeting expectations

●Created change management process for all Collections related strategy changes. This included documentation & testing approval to ensure successful implementation

●Reviewed performance reports to ensure that collection efforts are in alignment with strategies

●Provided insight in development of collection strategies to meet Company and department objectives

●Contacted past due accounts, resolve billing, & on-boarding issues

●Worked closely with sales teams & upper management to resolve billing & payment delays

WORKSCAPES, Miami, FL 7/01/2013 - 8/15/2016

Senior Accounts Receivable Analyst – Business to Business

Developed and maintained effective business relations with customers

Assessed collections, billing processes, procedures and implement changes

Developed policies for billing, collections and cash applications

Consulted with contract administration, sales, legal and operations departments for improvement of payment process.

Prepared ad hoc reports for all department as required

Provided support for month, quarter & year-end close

Reconciled Collection Accounts

Oversaw the cash application of approximately $80M per month

Balanced monthly reports for the Accounting Department to ensure bank reconciliation reports

Managed and applied the unapplied cash

Reviewed and approved 200 customers requests monthly due to over payments and credit memos

Resolved all banking issues relating to fraudulent checks

Hammond Electronics, Orlando, FL 5/17/1997-5/17/2013

Senior Collections/Accounts Receivables Manager – Business to Business

●Oversaw daily activities and supervised a team of Collections & Accounts Receivables

●Processed and reviewed credit applications for commercial accounts using D&B and corporate financials

●Processed 450+ accounts for Military, Government, Private & Commercial

●Verified banking information with V.O.D., Emails, Bank Verifications & Trade References

●Processed payments received through Credit Cards, EFT, ACH, CHECKS. & CASH IN STORE

●Solved all major customer issues

●Generated invoices daily and sent to customers via EDI or mail

●Mailed monthly statements to accounts

●Documented departmental spending and prepared budget quarterly

●Assisted and advised customers regarding usage and benefits of organization’s products & services

●Resolved customers billing issues

●Documented and maintained reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in products & services

●Assisted in inventory control for Value Added Services

●Assisted in the tracking of shipped Value-Added Service projects for various specialized client orders for billing purposes

Education & Credentials

Center for The Media Arts, A.A. in Audiovisual & Recording Production 1987-1989

Dun& Bradstreet, Certificate of Achievement in the Fundamentals of Credit Processing

Valencia College. Finance & Accounting 2006-2007

Berkley Center for Entrepreneurial Studies, 2014-2016

Goldman Sachs Finance Analyst Intern, 2013

Software

NetSuite, Salesforce, Bill Trust,EBS, QuickBooks, MS Office, Oracle

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