Customer Service Delivery Driver

Seraiah M. Jones

Mobile: 201-***-**** * Email: ***********@*****.***

OBJECTIVE

To provide exemplary service in all interactions and to be a value-added team member. Exceptional communication, organizational, and analytical thinking skills. Capable of organizing and coordinating office operations and procedures to ensure organizational effectiveness, efficiency, and productivity.

EXPERIENCE

Kayal Orthopaedic Center, Paramus, NJ June 2023-present

Front Desk Associate

•Responsible for attaching labs to charts in ECW

•Charged with completing cancellation reports twice a week

•Provide exemplary customer service checking patients in and collecting co-pays via cash and credit card

•Handle insurance verifications and notifying patients about copays

•Schedule/Reschedule/Cancel appointments by interacting with patients to accommodate their schedule

•Troubleshoot issues to the best of my ability and escalate to manager when needed

•Answer incoming calls and place call backs to patients to facilitate their requests

•Send documentation via fax, per patient requests

FreshStart Fitness June 2021-June 2023

Personal Trainer Assistant/Delivery Driver

•Schedule clients for personal trainer classes

•Process payments and send invoices to clients

•Deliver health products and merchandise

•Manage gym cleaning services and key holder

GrubHub June 2022-July 2023

Delivery Driver

•High volume delivery calls

•Responsible for providing excellent customer service

•Utilize GPS to ensure accurate delivery

•Adhere to schedule and illustrate superior time management skills for delivery purposes

American Automobile Association [AAA], Wayne, NJ October 2021-June 2022

Customer Service Representative

•High volume customer service call center

•Responsible for dispatching appropriate roadside assistance based on customer’s needs

•Utilize discretion and excellent communication skills to help resolve calls in timely fashion

•Responsible for staying within time constraints for calls and escalating calls, as needed

•Handle some escalation issues when Supervisor was not available

Ikea, Paramus, NJ October 2019-June 2020

Customer Service Representative/Cashier

•Assisted customers with processing purchases and returns

•Responsible for receiving products

•Maintained neat and safe work environment, per store policy

•Handled cash and credit transactions

•Processed new tenant applications

EDUCATION

Bergen Community College, Paramus, NJ; Major: Mass Communications - January 2023

YearUp Internship Program, New York, NY; Concentration: Investment Operations - September 2020 - January 2021

TECHNICAL SKILLS

MS Office * Customer Service * Data Entry * Outlook * ECW

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