MELISSA LINDSAY

**** ****** *** *** *********** Ont. L4T-3T7 Tel :647-***-****)

Email: ad3ms1@r.postjobfree.com

OBJECTIVE: Targeting a work environment that promotes a positive client experience, opportunities with regards to business results.

HIGHLIGHTS AND QUALIFICATIONS

Over 9 years of solid customer service experience

Highly effective in assessing client needs in order to thoroughly educate and promote company products and services

Demonstrated leadership skills with the ability to motivate, train, and supervise others

Proven customer service skills with a commitment to offering service in an open welcoming manner

Recognized for the ability to successfully negotiate, mediate and resolve customer issues and concerns in a professional manner

Diligent, target centric and result oriented

Proficient in MS Office Applications (Word, Excel, PowerPoint, Word Perfect and FTP Pro)

Commended for organizing and prioritizing work assignments to meet office objectives,

Recognised for the ability to successfully negotiate, mediate and resolve customer issues and concerns in a professional manner

PROFESSIONAL EXPERIENCE

Customer Service and Sales Skills:

Received payment, issue receipts, arrange tour reservations and deal with emergency situations

Highly effective in assessing client needs in order to thoroughly educate and promote company products and services

Diligent, target centric and result oriented

Strategic-relationship/building skills – listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes

Efficiently and accurately process customers’ orders on a Point of Sale and provide exceptional customer service

Responsible for actively ensuring the retention organizations, customer base which includes promoting the organization to existing customers

Recorded bookings, handle credit card checks

Key holder at American eagle and Hudson Bay

Administrative:

Provided activity summary reports each week to MGM

3rd party junior collector/transfer agent for CIBC Bank and easy out program for TD Canada Trust

Co-ordinated, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills

Resolved work-related problems and prepare and submit progress and other reports

Assisted with call complaints and resolving lost product issues

Responsible for actively ensuring the retention Organization’s, customer base which includes promoting the organization to existing customers.

assisting customers to select products, based on assessing their needs, and providing information about added benefits

Assist with loss prevention measures

Collection/Credit : Proactive debt collector who has developed methods for inspiring collections personnel to exceed monthly goals. And specializes in commercial and consumer debt.

•Resolved active and delinquent accounts.

•Responsible for reporting the statuses of accounts to management in a timely manner

•Responsible for bankruptcy process procedures. While tracking of the claim to completion.

•Resolved closing of bank loans, credit and debt accounts.

•Resolve and reconciled escalated accounts.

MELISSA LINDSAY

7230 Darcel Apt 221 Mississauga Ont. L4T-3T7 Tel :647-***-****) Email: ad3ms1@r.postjobfree.com

EMPLOYMENT HISTORY

FINANCIAL DEBT RECOVERY Collections officer October 2023-

Total Credit Recovery collections officer June 2023- September 2023

Partners in credit collections officer January 2023-May 2023 contract position

TD Canada trust operations Officer June – December 2022( contract)

Credit Beau Of Canada collections April 2018- March 2020

Volkswagen 401/ receptionist June 2019 – December 2019

Customer service/Administration Moosehead Beer September2016- June 2017

Collections Officer MJR Collections January 2013- August 2015

Data Entry Citilogistics Courier October 2013(contract)

Customer Service Virtual Solutions 3rd party for ROGERS September 2011- August 2013

EDUCATION

Community and Justice Services Program

Sheridan College 2016-2017

Chinguacousy Secondary School 2006

OSSD- Received

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