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Customer Service Team Lead

Location:
Longview, TX
Posted:
February 14, 2024

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Resume:

Morgan McGee

Longview, TX *****

ad3mre@r.postjobfree.com

+1-903-***-****

Authorized to work in the US for any employer

Work Experience

Retail Merchandiser

Gap Distribution Warehouse - Longview, TX

October 2023 to Present

I am trusted to pick, pack and ship out items sent to the warehouse. Im fast, focused, diligent on maintaining and exceeding goals given to me.

Walmart Team Lead

Walmart - Longview, TX

January 2022 to May 2023

I have worked overnights as an associate and moved up the chain of command. I started out stocking the freight, made price changes, corrected how many items were on the shelf. Once I became a team lead, I was tasked with creating the line up each night for where my associates will be taking care of. I assist in team building with all associates, filling out paperwork when necessary, insured proper training has been conducted with each individual person, took care of customers with excellent service, made sure the store was clean organized and ready for opening time. Maintained communication between each shift and store managers

Customer Service Representative

Allstate Insurance - Tyler, TX

July 2017 to January 2022

When I first started with Allstate, I worked at the front desk. I was the face of the agency. I welcomed every client in with a warm southern smile and hospitality. As well as made sure they were properly taken care of. During my time with Allstate, I handled customer service tasks, maintained wonderful communication with each client. I also assisted customers, answered the phones, made cold call outs to try and earn past clientele back, as well as managed the agency and the associates and clientele, while the manager was out for meetings through out the day. I also worked on the sales chair, selling and closing insurance packages. I am very detail oriented and efficient. When discussing insurance, as an adviser, my goal is always to insure my clients left, knowing their assets are protected. I have an upbeat and positive attitude that customers seem to gravitate towards.

Order Puller

Hobby lobby wearhouse - Yukon, OK

January 2020 to April 2020

Pulled orders quick, safely and effectively. As well as maintained great communication with coworkers and upper management. I was super fast and quick to keep up with the high demand the warehouse brings. I can withstand hot and cold temperatures and enjoy a fast pace work environment Education

High school or equivalent

Skills

• Merchandising (2 years)

• Warehouse Experience

• Packaging (2 years)

• Digital art (3 years)

• Heavy lifting

• Order Picking

• Warehouse Distribution Experience

• Insurance Sales

• Customer service

• Retail sales

• Heavy lifting

• Cold calling

• Cash handling

• Typing

• Front desk

• Help desk

Assessments

Work style: Reliability — Proficient

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Administrative assistant/receptionist — Proficient May 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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