Mortgage Loan Processor
Resume:
Richard Felton
Las Vegas, NV 89129
Email: *******@*****.*** MOBILE: 602-***-****
Mortgage Loan Processor
Residential Mortgage Lending
Mortgage Processor with an American multinational banking and financial services company, ranked as one of the largest US banks. Rated as a “top performer” with a consistent track record for meeting or exceeding production goals and customer expectations. Well-organized with great time management skills. Adept at training staff on procedures, protocols, best practices, and utilizing team building exercises to increase production and morale. Possess strong interpersonal skills and works well independently as well as collaboratively on a team. Core skills include:
Customer Service
Documentation
Compliance
Policies & Procedures
Quality Assurance
Training
Pipeline Management
Problem Solving
PROFESSIONAL EXPERIENCE
American Financial Network Scottsdale AZ 2020 to 2022
National Association Bank processing residential mortgage loans for FNMLA/FHLMC, FHA and USDA
Processing Manager
The Federal Savings Bank Scottsdale AZ 2014 to 2020
National Association Bank processing residential mortgage loans for FNMA/FHLMC, FHA VA and USDA
Senior Mortgage Loan Processor
Processing and managing a pipeline of 195 loans on average.
Closing an average of 70-80 loans per month.
I am responsible for maintaining all compliance and loan integrity to ensure salability to the agencies and FHA, VA and USDA.
Currently the SME for Encompass, LP and DU.
JP Morgan Chase and Co Phoenix AZ 2010 to 2014
National Association Bank processing residential mortgage loans for FNMA/FHLMC, FHA VA and USDA
Senior mortgage loan processor/FHA Team Supervisor
Processed and managed a pipeline of 80+ loans at any given time.
Capable of processing all types of loans from HARP to FHA VA
Responsible for maintaining all compliance and loan integrity to ensure salability to the agencies and FHA.
Currently manage a pipeline of 45 loans.
Manage a team of 11 FHA processors.
Wells Fargo Home Mortgage Tempe AZ 2008 to 2010
National Association Bank processing all facets of residential home mortgages.
Senior Mortgage Loan Processor/HARP Underwriter C-1 Lending authority
Assigned to process HARP and conventional residential mortgages as well as FHA.
Verified underwriters’ conclusions to ensure the best quality response for the Borrowers.
Ensured that all files were within agency/FHA compliance standards to ensure salability to the agencies and prevent loan buy back.
Selected to provide training new processor hires on the processing of FHA and Agency loans.
Always exceeded production goals by at least 25% monthly.
Managed a pipeline of over 155 loans monthly. Also had C-1 lending authority to $417,000.
Oxford Lending Group, Scottsdale AZ 2007 to 2008
National Mortgage Broker
Senior Mortgage Consultant/Team Lead
Responsible for individual loan origination.
Managed a team of 9 mortgage consultants and ensured production and quality were consistent month to month.
Consistently exceeded monthly funding goals.
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Ace Mortgage Funding Phoenix AZ 2004 to 2007
National Mortgage Broker with over 200 offices nationwide.
Senior Mortgage Consultant/Team Manager
Consistently was among the top 10% of producers nationwide out of a pool of 1298 loan officers.
Designated individual monthly goals for loan officers.
Ensured file integrity and customer service by way of monitoring metrics to verify that company goals and agency guidelines were being met.
Homeowners Loan Corporation, Phoenix, AZ 2002 to 2004
National Sub-Prime Mortgage Lender
Assistant Vice President
Responsible for the recruiting of loan officers and managing attrition.
Managed a team of over 250 loan officers.
Was responsible for ongoing training to ensure federal compliance.
Was consistently the top producing branch Vice President with annual fee revenues in excess of $100,000,000.
EDUCATION
Gateway Community College Phoenix, AZ Associates Degree 1991
Notable: Experienced with Auto Finance and my customer satisfaction for 2013 ended up at 100%. Also was in the Auto industry in sales and finance and insurance for 6 years prior to going into the mortgage business. I also possess strong negotiating/influencing skills as well.
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