FRANK ODJEGBA

Resourceful IT & Data Support

346-***-**** • ad3mpm@r.postjobfree.com • Houston, TX

SUMMARY

I am an individual with strong analytical and problem-solving skills, the ability to adapt and manage multiple assignments while working independently. Possess the ability to resolve customer complaints or problems. Skilled to multitask, including managing moving freight, and performing end to end data analysis.. I’m dependable, adaptable, and flexible when dealing with people in a high-stress environment. Self-Starter You are sufficiently ambitious to undertake a project on my own initiative. Detail-Oriented, thorough, accurate, organized, and productive. I seek to understand both the cause and effect of a situation SKILLS

Microsoft Office Excel DAT Salesforce

Jira Service Desk Confluence AWS Market Research

Hiver

PROFESSIONAL EXPERIENCE

FREIGHT BROKER (Self Employed) Knarf Logistics LLC Richmond, TX - Remote 2022-Present

● Call existing customers and utilize Partnership Selling to increase sales.

● Prospect new business and forge new relationships daily.

● Work with operations to build and track loads.

● Negotiate rates with carrier partners and valued clients.

● Utilize multiple forms of communication such as telephone, e-mail, instant messenger, and other support software. IT DATA ENTRY SPECIALIST Protech Solutions & Strategies Richmond, TX Remote 2019-2021

● Ensured data is more accessible, understandable, and usable and assists with client deliverables.

● Completed downloads and extraction of data to generate datasets in excel.

● Performed cleaning and scrubbing of legacy record data, migrated and entered data into implemented systems.

● Delivered the data in a useful and appealing way to technical and non-technical audiences.

● Created robust methods to detect missing or poor data. DRIVER, AND DELIVERY CONTRACTOR Uber Houston, TX 2017-2022

● Manage own time and workload by selecting jobs from the company’s smartphone app, ensuring that 100% of deliveries arrive on time

● Observe road safety laws to make deliveries by bicycle, including at night

● Greet customers warmly and communicate any problems to management, resulting in a 98% 5-star satisfaction rating

● Plan routes efficiently using the Google Maps smartphone app and knowledge of local geography FRANK ODJEGBA

IT SUPPORT ASSISTANT KDI Group Nigeria 2015-2017

● Provided technical support either in person or online support to end-users.

● Provided network documentation, training, and guidance to computing systemsServes as technical specialist in network and server related issues.

● Conducted technical research on network upgrades and components to determine feasibility, cost, time required, and compatibility with current system.Installs, upgrades, and configures network printing, directory structures, user access, security, software, and file services.

● Established user profiles, user environments, directories, and for networks being installed.

● Worked with vendors to resolve complex network problems.

● Maintained confidentiality with regard to the information being processed, stored, or accessed by the network.

● Documented network problems and resolutions for future reference.

● Identified and recommended ways to utilize technology to reduce company operational expenses. EDUCATION

DIPLOMA Ogidigben Grammer School, Delta State Nigeria 1999 - 2004 Focused on Computer Literacy & Science

CERTIFICATION ICS2 2022 - Present

Focused on obtaining CC Certification (Cybersecurity Certified Associate) ORGANIZATIONS

BLACKS IN TECHNOLOGY FOUNDATION 2020

Houston, Tx

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