ERIC HECKL

*** ******* ******

Jacksonville Beach, Florida

904-***-****

ad3mos@r.postjobfree.com

https://www.linkedin.com/in/eric-heckl-pmp-csm/

OBJECTIVE: Provide technical project and program management skills, utilizing Agile and Waterfall project management methodologies.

QUALIFICATIONS: PMI PMP, ACP and Certified Scrum Master with extensive experience in software development and implementation, managing all stages of project lifecycle from inception though monitoring and closing to deliver projects that exceed expectations on time and on budget. Recognized for strong internal consulting, client facing roles and Project Management expertise. Demonstrated strengths include:

PMI PMP Certification

Software Development Life cycle (SDLC)

PMI-ACP Agile Certified Professional

Stakeholder Management

Certified Scrum Master (CSM)

Root Cause Analysis

SQL query and data retrieval; Process Mapping and Change Control

Tier 2 support of Oracle forms, Java, Adobe Flex, .NET, web and hosted applications over multi-faceted delivery platforms

Customer Success Management and Continuous Improvement (Crosby Quality College)

TOOLS and PLATFORMS: SmartSheet - Jira - Confluence - MS Project – Monday.com - AWS Cloud Migration & Support -Service Now – GitHub - SVN - Quest STAT – SolarWinds - PL/SQL – SharePoint – MS Teams – GoAnywhere – Jenkins – MuleSoft – IAAS/SAAS Azure and AWS – Visual Basic for Applications (VBA) – Navis and Tideworks Terminal Operations System

PROFESSIONAL EXPERIENCE:

Senior Healthcare Project Manager, Randstad for Guidewell Healthcare November 2023 to Present

Jacksonville, Florida

Project Leadership- Lead and oversee end-to-end project management for healthcare IT initiatives, ensuring timely delivery and adherence to project scope, timelines, and budget constraints. Provide strong leadership to cross-functional teams, fostering collaboration, and ensuring clear communication among team members.

Stakeholder Management - Collaborate with internal and external stakeholders, including healthcare professionals, IT teams, vendors, and executives, to understand project requirements and expectations.

Risk Management - Identify potential risks and challenges associated with healthcare IT projects and implement proactive risk mitigation strategies. Monitor project risks, issues, and dependencies, providing timely resolutions to keep projects on track.

Strategic Planning - Work closely with senior management to develop and execute project plans aligned with the organization's strategic objectives in healthcare IT. Contribute to the development of the overall IT strategy, ensuring that projects align with the company's long-term vision.

Provide leadership, direction and PMI standards to Resource Management, Quality Assurance, Documentation and reporting.

Resource Management - Effectively allocate and manage project resources, including personnel, budget, and equipment, to optimize project outcomes. Collaborate with HR and department heads to ensure the availability of skilled resources for project requirements.

Documentation and Reporting - Maintain comprehensive project documentation, including project plans, status reports, and lessons learned. Prepare and present regular project updates and performance reports to executive leadership.

Documentation and Reporting -Maintain comprehensive project documentation, including project plans, status reports, and lessons learned. Prepare and present regular project updates and performance reports to executive leadership.

PROFESSIONAL EXPERIENCE (continued):

Senior Healthcare Project Manager, Clearsense LLC June 2020 to June 2023

Jacksonville, Florida

Senior Project Manager, SaaS Healthcare Data Archival, lead an Agile team responsible for establishing the implementation approach, identifying key requirements for success, and leading the project team to ensure client satisfaction for archival of Electronic Medical Record (EMR) systems.

Private Cloud Migration and management of Master-Data-Management (MDM) projects, normalizing and archiving data from multiple disparate EMR systems utilizing Alteryx, from initiation through delivery on time and on budget.

Responsible for assessment, planning, mobilization, building and testing phases of Private Cloud Migration.

Identify and manage issues and risks, leading escalation when necessary.

Track and communicate project progress with key stakeholders.

Present projects in architecture, cyber security, and financial reviews.

Manage resources to ensure effective allocation and balanced workloads.

Coach and mentor team members to support project goals. Manage the implementation of the archival platform for the largest clients in the corporate portfolio, enabling the archive and retirement of over 20 legacy EHR systems.

Enterprise Application Support & Project Manager, Advanced Disposal April 2019 to June 2020

Jacksonville, Florida

Manage EAS Staff of 7 Support Engineers and 4 DBA’s with day-to-day management and direction, including internal and external resources. Tier 2 triage of all incident reports to determine corrective actions: application configuration, defect identification and correction, training needs.

Secure applications by developing policies, procedures, and controls. Ensures data is protected and backed up.

Manage vendor relationship with 3rd party PeopleSoft administration.

Monitor application efficiency and maintain application performance by troubleshooting problems.

Work with IT Compliance Team and Internal Audit to ensure all policies, procedures, security protocols, any Sarbanes Oxley (SOX) and Payment Card Industry (PCI) compliance.

Application Support & Project Manager, Tideworks Technology January 2015 to February 2019

Jacksonville, Florida

SaaS Agile team member in support of customer requests, enhancements and configuration changes and recommendations based on unique business needs.

Project team member responsible for assessment, planning, mobilization, building and testing phases of AWS Cloud migration from Premise to Cloud servers.

Project Manager responsible for all regional SaaS implementations and upgrades for Terminal Operating Systems.

Manager of a team of four network engineers in support of ERP Terminal Operating System for worldwide customer base.

Responsible for meeting contractual and operational SLA requirements met for over 60 customer sites, resolving 700 reported incidents per year. Managed a resource and infrastructure budget of over $1M per year.

Tier 2 triage of all incident reports to determine corrective actions: application configuration, defect identification and correction, training needs.

Implementation and Go Live management at multiple established and new contract sites.

SQL data mining outside of application reporting structure and facility.

Develop and execute test case scenarios for implementations and upgrades.

PROFESSIONAL EXPERIENCE (continued):

IT and Project Manager, APM Terminals May 2005 to January 2015

Jacksonville, Florida

IT Manager responsible for all Infrastructure, Platforms and Software including servers, routers, switches, desktop and mobile devices, wireless access points and terminal wide WiFi.

Agile Project Manager for and designed/implemented automated gate system including CCTV, automated truck scale interface, web based hazardous materials advisory system and biometric TWIC reader system. This system replaced a completely manual paper and labor-intensive process. Realized over $550,000 annual recurring savings.

SaaS Agile Project team member responsible for assessment, planning, mobilization, building and testing phases of AWS Cloud migration from Premise to Cloud servers.

Project Manager for entire LAN re-build and other "green field" Infrastructure and Networking projects. Network and system administration across a broad range of proprietary and non-proprietary software and application platforms including Windows Server 2003 and 2008, Windows XP and Windows 7 and the Navis suite of Terminal Operating Systems.

Application Support responsible for global terminal operating systems including active directory and user accounts, server installation and maintenance and system security.

Conduct evaluations of technology and make recommendations to ensure compatibility and effectiveness with strategies for future technology development.

FSO duties including supervising and manage IT system security to ensure compliance with Facility Security Plan, as required by Department of Homeland Security.

Project Manager, TNT Logistics and Robert Half Technologies May 2003 to May 2005

Jacksonville, Florida

Project Manager responsible for web-based logistics and supply chain management software. Documented software design requirements, project description analysis, and application and user interface design.

Manage project plan development and execution. Responsible for project scope, time, quality and risk management. Manage all initiation, planning, execution and control functions.

Visual Basic for Applications, desktop solutions design, development and support.

Financial Analyst for Corporate Technology department responsible for preparation of $9.5 million capital asset budget and all monthly variance reporting.

Operations Manager, Crowley American Transport - Hamburg Süd May 1990 to May 2003

Jacksonville, Florida

Conceived, developed, and implemented Crowley’s Electronic Stow Plan (ESP), a Visual Basic based custom software for the stowage and inventory control of cargo vessels. Crowley Maritime Corporation adopted this software for all port operations worldwide. This program eliminated all manual-planning processes and reduced planning related service failures by 95%; reduced communications cost by more than $100,000 per year.

EDUCATION/QUALIFICATIONS:

United States Merchant Marine Academy, Kings Point, New York BS Marine Transportation & Nautical Science

Project Management Professional (PMI PMP), PMI Standard Methodologies and Practices

Agile Certified Practitioner (PMI ACP)

Certified Scrum Master (CSM Scrum Master Alliance)

U.S. Coast Guard Unlimited Tonnage, Any Oceans license

U.S. Navy Reserve: Boarding Officer, Naval Control of Shipping

Crosby Quality College

AFFILIATIONS:

Project Management Institute

Scrum Alliance

Propeller Club

United States Navy League

United States Merchant Marine Academy Alumni Association

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