Customer Service Associate
Resume:
GINA WALSH
Tucson, AZ *****
*******@*****.***
PERSONAL SUMMARY
Enthusiastic and motivated individual passionate about customer service. Team player who works well both independently and within team settings. Skilled communicator and problem solver committed to helping the team achieve its goals.
SKILLS
Microsoft Office, Marketing, Customer Satisfaction, Multitasking, Communication
WORK HISTORY
7/2018-7/2021 Customer Service Associate, Caption Call – Tucson, Ariz.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs.
4/2017-12/2017 Insurance Agent, GEICO – Tucson, Ariz.
Built relationships with clients using active listening and issue resolution to provide excellent service.
Responded to customer calls swiftly to resolve issues and answered questions.
Maintained high standards of customer service by building relationships with clients.
Cross-sold insurance products to existing clients to reach sales targets.
6/2014-8/2015 Cave Guide, United States National Park Service – Custer, SD
Led visitors on tours of national monument.
Put together educational presentations for visitors.
Adhered to National Park Service ethical and professional guidelines.
6/2008-3/2011 Sales Floor Associate, Target – Tucson, Ariz.
Organized racks and shelves to maintain store’s visual appeal, engage customers and promote merchandise.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Greeted customers, helped locate merchandise and suggested suitable options.
EDUCATION
12/2015 Bachelor of Arts: General Studies with Emphasis on Sociology – The University of Arizona, Tucson, Ariz.
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