Loriene Bridgett

Customer Service/Data Entry

*** *** ******, ******* *****, 114301

929-***-**** ad3mmg@r.postjobfree.com

Professional summary

In the role of a Customer Service/Data Entry professional, I have amassed an impressive 7+ years of experience, excelling in guest experience enhancement and precise data management. Proficiency in Microsoft Office 365, network management, and accounts payable/receivable is evident from my past roles. Notably, demonstrated my independence by using innovative and collaborative skills at the Aquarium of Niagara by developing enthusiasm of guests helping them to engage in the exhibits and educational programs. By utilizing my exceptional communication skills, showcased through phone and email interactions, and adeptness at maintaining optimal inventory levels are notable strengths. I am prepared to apply these skills in upcoming roles to further elevate customer satisfaction and data precision.

Employment history

Aquarium of Niagara Guest Experience Niagara Falls, NY

Jul 2022 - Jan 2024

• Trained in AZA code systems and regulations. • Deliver exceptional customer service by engaging with visitors and addressing inquiries to ensure a positive guest experience.• Perform cashier duties with accuracy and manage inventory to maintain optimal stock levels.• Enhance guest satisfaction by promptly resolving any issues and providing informative and courteous assistance.

Implement innovative ways to enhance the guest experience at Aquarium of Niagara, such as interactive exhibits, educational programs, and special events.

Collaborate with the education and marketing departments to develop and implement interactive and educational experiences for visitors, such as guided tours and workshops, to enhance the guest experience and promote conservation efforts.

Develop and implement programs to enhance guest experiences and promote customer satisfaction at the Aquarium of Niagara.

Nal Group Resolution Care Agent Buffalo, NY

Mar 2017 - Jul 2020

Managed a high-volume call center, coordinating schedules and efficiently navigating computer systems to support customers, installers, and clients across various supply chains and retail locations.

Maintained the integrity and confidentiality of sensitive data and network systems with data protection standards.

Facilitated the sales of products and services, utilizing extensive product knowledge to assist with the installation processes.

Provide exceptional customer service to resolve issues and ensure customer satisfaction.

Identify and implement process improvements to enhance the efficiency of the call center operations and customer support services, resulting in improved customer satisfaction and reduced costs for the company.

Employment history

Ageis Group Medicare Agent

Aug 2008 - Dec 2014

Proactively identify and pursue opportunities for professional development to stay up to date with Medicare policies and regulations.

Stay up to date with changes in Medicare policies and regulations to ensure compliance and provide accurate information to clients.

Facilitated the enrollment of clients in Part D prescription plans during annual enrollment periods, ensuring accurate and timely processing.

Provided exceptional customer service, effectively resolving inquires and issues for Medicare beneficiaries in a high-volume call center environment.

Managed and protected sensitive client information, including Social Security and banking detail, maintaining strict confidentiality and adherence to data protection protocols.

Education

Mentor Law Communications August Martin Queens New York

Jun 1998

Skills

Computer literate

Microsoft Office 365

Internet savvy

Typing

Superior customer service techniques

Telephone communication

Email communication

Chat communication

Snail mail communication

In-person communication

Record keeping

Problem resolution

Accounts payable/receivable

Contract forms

Change of address records

Service discontinued orders

Phone operator

Scheduling

Computer navigation

Customer support

Installer support

Client support

Product knowledge

Sales

Enrollment

Sensitive data handling

Network management

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