Zeeshan Ahmed

949-***-****

ad3mmd@r.postjobfree.com

Tustin, CA 92780

Functional Consultant Sr. Business Analyst

Summary

15+ years of overall experience as an IT professional, dedicated and results-driven Functional Consultant delivering Strategic business solutions through expert analysis, process improvement and technology implementation.

Proven expertise in ERP systems, Electronic Medical Records with a strong focus on business objectives.

Adept at collaborating with cross-functional teams to drive successful project outcomes. Known for exceptional problem-solving skills, excellent communication.

Skills:

Strong ability to analyze and understand current business processes.

Expertise in identifying areas for improvement and optimization.

Proficient in gathering and documenting business requirements.

Capable of translating business needs into technical specifications.

Understanding of how different systems work together.

Experience in integrating systems to streamline business processes.

Awareness of industry-specific trends, regulations, and best practices.

Strong verbal and written communication skills.

Ability to communicate complex technical concepts to non-technical stakeholders.

Analytical mindset to identify and solve business problems.

Proactive approach to foresee potential issues and develop preemptive solutions.

Ability to work closely with clients to understand their needs.

Skill in managing client expectations and building strong relationships.

Experience in managing projects from initiation to completion.

Ability to define project scope, timelines, and deliverables.

Capability to provide training to end-users on new systems or processes.

Skill in offering ongoing support and troubleshooting.

Understanding of change management principles.

Ability to guide organizations through transitions and changes.

Familiarity with Enterprise Resource Planning (ERP) systems.

Experience in implementing, customizing, or upgrading ERP solutions.

Proficiency in data analysis tools.

Ability to derive insights from data to inform decision-making.

Strong documentation skills for recording requirements, processes, and project details.

Ability to work collaboratively with cross-functional teams.

Skill in coordinating efforts between business and technical teams.

Flexibility to adapt to changing project requirements and business needs.

Ability to create and deliver effective presentations to stakeholders.

Courses / Training

Microsoft Dynamics AX ERP (Techno – Functional)

Project Management Professional (PMP) Exam Prep Course

Diploma in software development ASP.net

Cisco Certified Network Associate (CCNA)

Online Big Data courses

Education:

Masters in Business Administration (MBA-MIS) 3.45 CGPA Iqra University

Bachelors of Commerce from Karachi University

Professional Experience:

Client: TEKHQS INC Irvine, CA Mar 2023 - Present

Functional Consultant / Sr. Business Analyst

Responsibilities:

•Efficiently defined and implemented solutions that cater the business needs in association with business owners and development teams.

•Worked collaboratively with cross-functional teams and internal IT team members both in the US and offshore locations to drive the work.

•Lead conversations among business owners to comprehend issues, collect, refine, and prioritize requirements.

•Expertise in gathering and translating business requirements to functional and technical solutions.

•Created comprehensive documentation of the solution design with specific business and technical details, like process flow diagrams, functional specs documentation, use cases, impact analysis.

•Identify the key stakeholders and communicate with them to make sure that business objectives are effectively addressed.

•Assess options for process improvement, including business process modeling.

•Maintain documentation regarding various projects, processes, and operations.

•Collaborate with project managers and cross-functional teams.

•Engage stakeholders for testing strategies and drive the conversations at a program level.

•Develop a test strategy to validate the solution and confirm successful deployment.

•Track the project’s milestones to make sure the project timeline is met.

•Provided users with the required trainings to efficiently use the applications and other IT resources.

Humwell (Private) Limited Nov 2021 – Mar 2023

Manager IT

•Successfully implemented the ISMS for ISO27001 certification.

•Collaborated with external auditors and other stakeholders for successful qualification of ISO27001 certification.

•Effectively collaborated with all the stakeholders to implement ISMS in organization.

•Successfully lead the deployment of the video consultation platform for patients and healthcare professionals.

•Worked closely with the operations team to enhance the functionality of telehealth application.

•Developed policies and procedures for ITSM.

•Managed on-prem and cloud servers to make sure their availability and b

•Management of IT Infrastructure

•Make sure availability of Application to users.

•Functional requirement gathering and business analysis.

•Deployment of open-source projects

•Plan & implement new solutions for better utilization of IT infrastructure.

•Manage Networks & its Security.

•Co-ordinate with vendors

•Provide training to technical and non-technical staff.

•Manage all IT related tasks.

SINA Health, Education & Welfare Trust Dec 2018 – Nov 2021

IT Team Lead

•Management of IT Infrastructure, including server, AWS, Connectivity of remote locations with HO

•Development of policies & SOPs

•Supervising daily operations of network and server infrastructure

•Aligning IT infrastructure with current and future business requirements and goals

•Managing IT budgets, forecast, handling cash flow and enforcing cost-effectiveness.

•Functional requirement gathering and Business Analysis of EMR & ERP

•Implementation of EMR (Electronic Medical Records) application at Automation clinics

•Management and Analysis of EMR Data

•UAT of EMR & ERP modules & updates

•Deployment & Management of ERP modules

•Planning & Implementation of solutions for enhancement of IT Operations

•Coordination with IT Software & Hardware Vendors

Mathematica Policy Research (USA) Remote Dec 2019 – Jul 2020

Consultant

•Analyzed Program data and summarize the results.

•Developed reports as per the requirements of researcher.

•Collaborate with Researchers for their queries regarding program data.

Aman Foundation Sep 2016 – Nov 2018

Assistant Manager – MIS

•Design project process and documentation.

•Functional requirement gathering and business analysis.

•Deployment of Tablet based application for data collection from field.

•Preparation of MIS reports for management from SQL database using SSRS

•Optimization of queries & reports

•Preparation of BI Dashboard for Management

•Enhance efficiency and effectiveness of Data flow from field stations.

•Analysis of data from different stations for Management & donors

•Manage Tablet and Web application.

•Coordinate with vendor to enhance utilization of application.

•Automate Database Backup Procedure

•Maintain logs of all updates, changes & enhancements made to Database at every level.

EPLA Laboratories (Pvt.) Ltd May 2011- Sep 2016

Manager IT

•Implementation, Management & Up-gradation of ERP Application

•Deployment & Management of hypervisor using VMWare ESX & Xenserver

•Deployment of open-source projects

•Plan & implement new solutions for better utilization of IT infrastructure.

•Make sure availability of Applications and Database Servers to users.

•Manage Networks & its Security.

•Co-ordinate with vendors

•Conducting internal IT Trainings

•Provide training to technical and non-technical staff.

•Manage all IT related tasks.

Syscon Technologies (Pvt.) Ltd. Jun 2007 – Apr 2011

Associate Manager – Network Security

•Design & Deploy Solutions for Domain Controller, Mail server and File Server using Microsoft Windows Server, MS Exchange Server, Lotus Domino

•Design Network Security Solution using MS ISA Server & Fortinet FortiGate UTM Device.

•Design and Deploy Indoor/Outdoor Wireless LAN Solution.

•Design & Deploy solutions for LAN & WAN Optimization.

•Deployment of Host based Antivirus in Client/Server Architecture.

•Design Solution for VoIP.

•Propose HP servers & HP Storage Works.

•Provide Support for above mentioned.

Technical Skills

Application

•ERP: SHMA ERP, Microsoft Dynamics AX, Odoo (Opensource)

•MS SQL Server

•MS Power BI

•SSRS Reporting

•.Net Framework (ASP.net, C#)

•AutoCAD, MS Visio, MS Project

•Data Warehousing

Infrastructure

•Network Security (FortiGate, MS Forefront),

•Hypervisor VMware ESX & Xenserver

•Wired & Wireless network infrastructure, wireless controller

•Mail Servers: MS Exchange server, MDaemon

•Linux Server & Desktop (Ubuntu)

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