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General Manager Operations

Location:
Bella Vista, AR
Posted:
February 14, 2024

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Resume:

Objective

To secure a lifelong permanent position and home with a progressive group to improve, maintain and advance overall operation and profitability for the Dealer Principle(s) with honesty, integrity and ethical principles with future opportunity. Continuing to influence and grow leaders from within your organization. Join you in supporting your dealership staff and customers while assisting you in building and representing your brand(s). Complete caring for and raising my family in an economically, educationally and emotionally sound State and community.

Experience

Lithia Honda and Lithia Subaru of Great Falls, Montana 2020 –2023

Multi-store General Manager

Brought two stores back to approvability, RSE, for the group to acquire more franchises.

Manage 2 stores as General Manager Grow Variable and Fixed profitability

Maintaining excellent CSI and gain market share.

Growing a bench of talented people to grow within the Company.

Tracking all KPI's to ensure growth.

McLarty Daniel Auto Group/RML Automotive 2017 – 2020

Chrysler Dodge Ram Jeep Fiat Chevrolet Ford Buick GMC Nissan

Corporate Variable and Fixed Operations Manager

•Manage 6 stores as Operations Manager, Variable and Fixed, to grow profitability, correct CSI and gain market share after acquiring three more franchises and negotiating for an additional franchises.

Built Service BDC department from 3 personnel to a team of 8 to improve retention and CSI

Built Sales BDC department from 3 personnel to a team of 16. Now at 62% of all sales for all 6 locations.

Measure operational efficiency to maximize variable and fixed operations.

Lithia Hyundai and Lithia Auto Body, Anchorage Alaska 2015 – 2017

Lithia Automotive Group

General Manager

•Brought Franchise and Body Shop from operating in the red to profitability.

•Grew Body Shop to second largest in the organization. Arrived at $150,00 in gross sales, left with two body shop locations at $740,00 in gross sales per month.

•Responsible for profitability in all departments in the dealership

•Develop and execute a strategic plan to achieve monthly and annual forecasts for all departments

•Hire, mentor and monitor the performance of all department heads

Moved to assist with caring for my mother for three months after an injury.

Shearer Automotive, South Burlington Vermont 2010 - 2015

Began in the Chevrolet Buick GMC Cadillac store that was in merger with all the brands being combined under one roof. Was hired as Sales Manager to install Process and Procedures for the new Platform Director to ensure a smooth transition of the brands to improve growth. I then was moved into the Volkswagen Audi Acura stores by the Dealer Principle to do the same for the three franchises he had just acquired.

Ethos Group, Quakertown PA, Smithfield NC 2005 - 2010

Worked with a Finance and Re-Insurance group to install process. Served as the GSM/Finance Director over a various stores as a consultant, recruiter and trainer. My responsibility was to move to stores within the Ethos umbrella repair, retrain, recruit and hire Sales, Sales Managers and Finance and Insurance Managers. I spent one year in North Carolina with a multi-franchise dealer before being asked to move to Pennsylvania to assist the Dealer who had just purchased two stores. Franchises included Chevrolet Buick GMC Cadillac Hyundai Dodge Chrysler Jeep Kia Honda Mitsubishi Ford Lincoln Mercury

Crain Automotive Group 2003 - 2005

Began my automotive career in sales and advanced through Finance and Insurance, Used Car Manager, New Car Manager to the GSM position over both a Kia and an Infiniti store.

Cardiacare/Allyson’s Closet 1995 - 2003

Owner/operator of a Cardiovascular and Pulmonary infusion company as well as a women’s contemporary clothing store in Oklahoma City, Oklahoma

Education

University of Phoenix

Bachelor of Science in Business

United States Navy

Cryptological Technician, Naval Security Group, NIS

Systems

ADP/CDK

DealerTrack

Route One

VAuto

FirstLook

Stockwave

Eleads

VinSolutions

Microsoft/Apple applications

X-Time/AutoLoop

Way too many others to list….lol

Affiliations

American Heart Association

American Lung Association

United Way Board of Directors

United Way, Horizon Circle, Board of Directors

PAL, Police Athletic League, Board of Directors, Organizer and Coach



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