Catherine Trappmann

**** ****** **. ***** **** CA. 95403 Cell: 707-***-**** Email: ad3ml2@r.postjobfree.com Objective

Skills & Abilities I have worked many years in Customer Service, also as an office assistant and I managed Wharehouse music and Hilary’s hound house. I have also worked for IHSS and worked with many women in treatment. For many years I worked with teens in treatment as a care coordinator. I also worked as a recovery counselor. I have computer skills and the ability to learn quickly. My customer service skills are also excellent. I work well on my own or with supervision and a team. Experience Muirwood Adolescent and Family Services 1733 Skillman Ln., Petaluma, CA. 94952

March 2018 to December 2023

Supervisor: Chelsea Mulan, Shannon Lapmlender

Job Title: care coordinator

Job Duties: Time management, transport clients to and from various locations, medication dispersment, daily log of client activities. Health and safety of clients. Teach daily living skills. Data entry, KIPU medical program. Clean work areas and common areas or clutter and other messes. Communication with various departments. Sending supply orders to proper department.

Campobello CDRC

3250 Guerneville Rd., Santa Rosa, CA. 95403

July 2020- June 2021

Supervisor: Marc Andrade

Job Title: Recovery Counselor

Job Duties: Time management, daily office duties i.e.: phones, address client’s concerns and find reasonable solutions, run client educational groups on substance abuse and other 12 step groups. Medication dispersment, responsible for monitoring detox clients, and keeping accurate log of all medications for each client. And keep and sending accurate notes of the shift for each day.

Hilary’s Hound House

781 Andersen Dr., San Rafael, CA 94901

October 2016 to June 2018

Supervisor: Owner Hilary Alexander

Job Title: Trainer, Manager

Job Duties: Time Management, puppy training, transport of puppies to and from ranch, manage employee’s productivity, made sure center for training was kept clean and neat, scheduled breaks, and trained new employees, made sure attendance was written down and logged in the computer for all clients(puppies). Did client intakes and helped with evaluations of new clients(puppies). Taught training classes on basic obedience. Also did, light grooming, nail trims, baths, brush outs. And addressing any client concerns and coming up with action plans for clients and their puppies. Reason for leaving: will explain in interview

Pampered Paws

1041 College Ave, Santa Rosa, CA 95404

June 2013 to January 2014

Supervisor: Tracie

Job Title: Assistant Groomer

Job Duties: Bathing, ruff cuts, nail trims, gland expressions, organizing shop, cleaning, dog walking, customer service, client intakes, participating in pet expo events set up and running booth.

Reason for Leaving: Went out of business

Clean and Happy Pet

August 2010 to October 2010

2015 Santa Rosa Ave. Santa Rosa, CA 95407

Supervisor: Emily

Job Title: Bather

Job Duties: Bathing, nail trims, cleaning of shop areas and bathing areas. Cleaning kennels and dog walking, teeth cleaning, gland expressions, ear cleaning.

Reason for Leaving: Went out of business

Precious Pooch Dog Grooming

3222 Airway Dr. Santa Rosa, CA 95403

October 2009 to October 2010

Supervisor: Patty

Job title: Assistant Groomer

Job Duties: Client intake, Customer service, minor phones, bathing, ruff cuts, and some full grooming, nail trims, gland expressions, ear cleaning, clean shop and bathing area, ordered supplies as needed. Reason for leaving: New Job Opportunity

Allied Cash Advance

1405 Fulton Rd. Santa Rosa, CA. 94501

July 2008 to October 2010

Supervisor: Nannette Brown

Job Title: CSR.

Job Duties: marketing, collections, customer service, data entry, excel, bank deposits, time and money management,

Reason for Leaving: New Job Opportunity

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Check N’ Go

1331 Guerneville Rd. Santa Rosa, CA. 95403

June 2006 to July 2008

Supervisor: Thomas Aceves

Job Title: CSR

Job Duties: Customer service, collections, data entry, open and closing of store, bank deposits, time and money management, marketing, collections.

Reason for Leaving: Job opportunity

Soggy Doggy

452 10th St. Santa Rosa, CA 95401

April 2002 to May 2006

Supervisor: Owner Stacey Hendrix

Job Title: Groomer’s Assistant

Job Duties: Animal intake, bathing, gland expressions, nail trims, keeping records of shampoos and other animal sensitivities, ruff cuts, cleaning of bathing room and walking dogs.

Reason for Leaving: Sports Injury

Manpower Temp Services

490 Mendocino Ave Suite 105, Santa Rosa, CA 95401

March 2000 to April 2002

Supervisor: Betty

Job Title: Office Assistant, Receptionist

Job Duties: Data entry, time management, filing alpha and numeric, excel, spreadsheets, Microsoft office, seminar set up, Multi-line phone system, customer correspondents, PowerPoint.

Reason for leaving: found permanent employment

Education Animal Behavior College

I studied Dog training, and got my certification on June 28, 2017 Lewis adult education center

Here I studied, General business, 10 key, typing, lotus 123. Santa Rosa Jr. College

Studied basic adult education, in Sept.1990 and passed the GED testing, Communicatio

n

I have many skills, I have taught puppy obedience classed, I have been a dog groomer’s assistant, My clients always left confident from my classes, my phone and office skills are just as positive, I work well as part of a team or independently.

Leadership I Managed a traveling softball team, making sure who was going to the games and that the other team is prepared For our arrival, also that we have water 3

and snacks for the game. When working in all of the fields I have always been professional and met my customers with positive and productive attitudes. References Kevin Lewis

Welder

707-***-****

Corina Roerden

Insurance Adjuster

707-***-****

Jason Windus

Owner,

Need a Hand Movers

707-***-****

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