ARNOLD MUSEWU - CSM

Charlotte NC 704-***-**** ad3miv@r.postjobfree.com LinkedIn

CAREER SUMMARY

Goal-Oriented Scrum Master with a proven track record in technology life cycle management, project delivery, and business administration. Employing strong leadership skills in client-facing roles, consistently meeting strict deadlines and surpassing client objectives. Adept problem-solver with exceptional written and oral communication skills, facilitating seamless cross-departmental collaboration for successful digital project delivery. Demonstrating expertise in prioritization, coordination, requirements gathering, and value stream mapping to drive efficiency and achieve project goals.

CORE COMPETENCIES

• Agile Facilitation Expertise

• Agile and Kanban Principles Mastery

• Value Stream Mapping Proficiency

• Strategic Relationship Building

• Leadership in Performance Enhancement

• Business Analysis with Problem-Solving Abilities

• Team Collaboration and Synergy

• Coaching for Continuous Improvement

• Motivational Leadership

• Effective Communication Skills

• Conflict Resolution Expertise

• Metrics-Driven Performance Management

• Cross-Functional Collaboration Excellence

• Resource Allocation Optimization

• Cost Savings and Budget Management

• Hybrid Methodology Adaptation (Waterfall and Agile)

• Client-Centric Approach

• Scrum Process Orchestration

TECHNICAL SKILLS

• Software/Tools: Jira, Confluence, Asana, Trello, Azure DevOps, Slack, GitHub, Bitbucket, GitLab, Redmine

• Microsoft Office Suite: Excel, Outlook, PowerPoint, Access, Project, Word, Visio, OneNote, SharePoint, Teams

PROFESSIONAL EXPERIENCE

Scrum Master/Project Manager 10/2022 to Current

Equity Bank, Kinshasa D.R. (Remote), Congo

• Proactively identified and assessed project risks, developing strategic mitigation plans that minimized potential issues and ensured seamless project delivery.

• Spearheaded meticulous tracking of product backlog, burndown metrics, velocity, and task breakdown, optimizing team performance through data-driven insights and fostering a culture of continuous improvement.

• Cultivated a culture of transparency by meticulously maintaining and refining Scrum Artifacts, facilitating continuous inspection and adaptation of work towards Sprint goals, resulting in enhanced team collaboration and streamlined project progress.

• Guided cross-functional teams in leveraging Scrum practices and values to surpass customer expectations, ensuring the delivery of high-quality products within tight timelines through effective collaboration and adaptive planning.

• Led the organization in the effective adoption of Scrum by coaching teams in self-management and cross- functionality, resulting in improved team autonomy, productivity, and the successful delivery of complex projects.

Scrum Master 01/2017 to 09/2022

Pitney Bowes Charlotte, NC

• Streamlined Agile and Scrum practices, orchestrating a cultural shift that significantly enhanced project and operational efficiency, positioning teams for optimal performance and adaptability.

• Guided delivery teams with precision, ensuring requirements were met, capabilities were enhanced, and consistent exceptional results were delivered, leading to heightened customer satisfaction and stakeholder confidence.

• Monitored and leveraged product backlog, burndown metrics, velocity, and task breakdown to extract valuable project insights, enabling informed decision-making and proactive adjustments for superior project outcomes.

• Proactively identified and eliminated impediments, shielding team members from interruptions and cultivating an environment of enhanced productivity, fostering a focused and high-performing team.

• Collaborated seamlessly with product owners to optimize product development, orchestrating the Scrum process to ensure consistent delivery of valuable outcomes, reinforcing a customer-centric and results-driven approach to project execution.

Sr. Project Manager 08/2008 to 01/2017

Pitney Bowes Charlotte, NC

• Pioneered the adoption of Agile methodologies alongside Waterfall, leveraging a hybrid approach to streamline processes and optimize project efficiency, laying the groundwork for a successful transition to the Scrum Master role.

• Fostered robust relationships with internal customers, resulting in a remarkable 45% repeat business and a steady influx of new projects, showcasing a client-centric approach that aligns seamlessly with Scrum Master responsibilities.

• Tracked project performance metrics meticulously, identifying areas for improvement and implementing corrective actions, demonstrating a commitment to continuous improvement and a metrics-driven mindset crucial for effective Scrum Mastering.

• Collaborated seamlessly with cross-functional teams to ensure alignment with project objectives and timelines, honing the collaborative skills essential for facilitating communication and teamwork as a Scrum Master.

• Monitored project budgets and expenses with precision, optimizing resource allocation to achieve cost savings, showcasing a keen eye for resource management – a skill set highly valued in a Scrum Master role. EDUCATION

BSc: Criminal Justice May 2018 to Present

University of North Carolina Charlotte, NC

Associate Degree in Science May 2012

Central Piedmont Community College (CPCC) Charlotte, NC CERTIFICATIONS

• Project Management Professional (PMP) – May 2022 to Present

• Certified SCRUM MASTER & Advanced Certified SCRUM MASTER - November 17, 2022 to November 17, 2024

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