NAGAWA ANNAH

+256*********, +256*********

ad3mii@r.postjobfree.com

NAJJANANKUMBI, KAMPALA

PROFILE

I am a dedicated, organized, and methodical individual. I have good interpersonal skills, am an excellent team worker, and am keen and very willing to learn and develop new skills. I am reliable and often seek new responsibilities within a wide range of employment areas. EMPLOYMENT HISTORY

Receptionist, Bank of Africa (BOA), Kampala (U), January 2020 – to date Responsibilities:

a) Answered telephones, screened, provided information, and scheduled appointments. b) Performed administrative support tasks such as proofreading, transcribing handwritten information, invoicing, balance sheets, and creating spreadsheets and other documents. c) Determined the nature and purpose of the visit, and escort them to specific points of service. d) Filed and maintained records.

e) Transmitted information to customers, using a computer, mail, or facsimile machine. f) Scheduled appointments and maintained an updated appointment calendar. g) Analyzed data to determine answers to questions from customers or members of the public. March 2016 – October 2019 Cashier, Ground Victoria Limited (GVL) Responsibilities:

a) Issued receipts, refunds, credits, or changes due to customers. b) Established or identified prices of goods, services, or admission. c) Answered customers' questions and provided information on procedures or policies. d) Calculated total payments received during a period and reconciled this with total sales. e) Assisted with duties in other areas of the store, bagging and carrying out customers' items. f) Maintained clean and orderly checkout areas and completed other general cleaning duties. January 2014 – December 2015 Supermarket Attendant, Woodland Supermarket Responsibilities:

a) Operated a cash register and received cash or cash equivalent as payment for goods sold or services provided.

b) Maintained a clean working environment

c) Provided high-quality customer service in a fast-paced environment. d) Other duties include sweeping, mopping, scanning, bagging groceries, and pricing items. EDUCATION BACKGROUND

2016 Diploma in Business Administration, Makerere University Business School (MUBS), Kampala. 2013 Uganda Advanced Certificate of Education (UACE) Lubiri Secondary School, Kampala. 2011 Uganda Certificate of Education (UCE) Lubiri Secondary School, Kampala. 2007 Primary Leaving Examinations (PLE) St Kizito Primary School, Mukono. SKILLS

a) Computer literate, especially in Microsoft Office packages. b) Strong verbal and written communication skills. c) Good multi-tasking skills.

d) Good organization skills and attention to detail. e) Passionate about helping the team succeed.

f) Good analytical and problem-solving skills.

REFEREES:

1. Ms. Nakibugwe Ruth

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2. Ms. Daphine Ssajaabi

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3. Mr. Michael Kakande

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