Customer Service Representative
Resume:
Ridgewood, NY *****
ad3m50@r.postjobfree.com
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SUMMARY
Personable and dedicated
Customer Service Representative
with extensive experience in
cashier manager industry. Solid
team player with upbeat, positive
attitude and proven skill in
establishing rapport with clients.
Motivated to maintain customer
satisfaction and contribute to
company success. Articulate,
enthusiastic and results-oriented
with demonstrated passion for
building relationships, cultivating
partnerships and growing
businesses. Hardworking key food
supermarket offering 5 years of
experience in retail. Solid team
player with upbeat, positive
attitude and commitment to
providing excellent customer
service. Proficient in scanning
goods and collecting payments,
resolving complaints and training
newly hired cashiers. Friendly
multitasker with in-depth
knowledge of POS system
operations.
SKILLS
• Attention to Detail
Diana Torres
EXPERIENCE
November 2019 - January 2024
Cashier Manager Key Food Supermarket 171 11 Linden Blvd, NY February 2015 - July 2019
Cashier Assistant Manager sedexo Long Island, NY Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
•
• Delegated work to staff, setting priorities and goals. Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
•
• Prioritized and organized tasks to efficiently accomplish service goals. Assisted with customer requests and answered questions to improve satisfaction.
•
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
•
Inventoried stock and placed new orders to maintain supplies for expected demand.
•
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
•
Conducted quality assurance checks to ensure that all products were properly priced and labeled before being placed on shelves.
•
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
•
EDUCATION AND TRAINING
Some College (No Degree) Criminal Justice
ASA Collage 1293 Broadway Ny, Manhattan, NY
Some College (No Degree) Restaurant Management
Aprende Institute, Online Class
Event Planner
Aprende Institute, Online Class
REFERENCES
References available upon request.
• Issue Resolution
• Retail Operations
• Operations Leadership
• Staff Training
• Store Opening and Closing
• Customer Service
• Recruiting and Hiring
Employee Performance
Evaluation
•
• Safety Procedures
• Customer Complaint Resolution
• Consultative Sales
• Team Leadership
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