ANTHONY CASTILLO

linkedin.com/in/anthonyecastillo/

ad3m4z@r.postjobfree.com

209-***-****

STATEMENT OF INTENT

Seeking new challenges and professional growth in the technology space.

EDUCATION

BS of Mathematics, California State University Stanislaus, 2010

WORK EXPERIENCE

Helpdesk Manager - Boyd Corporation, June 2016 to Present

5960 Inglewood Drive Ste 125, Pleasanton, CA 94588

Reports to Ed Yee, Director of IT Infrastructure and Security

Duties and Responsibilities

●Manager of service desk for end user and device support in the US and Mexico, covering approximately 2,500 people and 5,000 endpoints. Five direct reports covering over 20 sites.

●System administrator for hybrid Microsoft Exchange, Print Management, Microsoft Azure tenant, 8x8 VoIP, Teams, MobileIron, CyberArk, and eFax.

●Support network administrators with detailed triage and troubleshooting for endpoints, VLANs, and wireless.

●Vendor administrator for Dell and Verizon accounts.

●Support leadership with inter-department projects, security audit response, and cost savings initiatives.

●Lead cybersecurity incident response, participate in NIST and ITAR security requirements.

●Travel to the US and Mexico to support infrastructure projects. Sites include Arizona, New Hampshire, South Carolina, Indiana, Tennessee, Washington, Oregon, Georgia, California, Texas, and Juarez.

Projects

●Traveled twice to Juarez, Mexico to expand the network across two 500,000 sq ft buildings. Assisted systems administrators with planning VLANs. Worked with maquiladora and contractors. Installed network equipment.

●Self initiated cost saving project that realized $200,000 in reductions.

●Performed domain migrations in Grand Rapids, Michigan and Phoenix, Arizona.

●Traveled across the US to upgrade Windows 7 computers to Windows 10.

●Supported Microsoft Dynamics integration with ERP team.

System Engineer - Layer 3 IT, March 2014 to June 2016

2101 Geer Rd. Ste 116, Turlock, CA 95382

Reported to Danny Thompson, CEO

Duties and Responsibilities

●Act as front end customer support for contact, triage, and technical support.

●Document details of customer sites, networks, and support vendors.

●Travel to customer sites in Stanislaus county to provide onsite support as needed.

●Build servers, configure routers, provision workstations.

Auto Claims Adjuster - Farmers Insurance, October 2010 - May 2013

1463 Moffat Blvd #12, Manteca, CA 95337

Reported to Steve Figgins, Claims Supervisor

Duties and Responsibilities

●Provide first class customer service.

●Write technical estimates for damages, document claim facts, and pay claims.

●Line item audit of damages, conducting cost comparison as needed. Budget of approximately $250,000 annually.

●Negotiate terms and costs of repair with auto body shops.

●Travel daily in Stanislaus, Merced, and San Joaquin counties.

CERTIFICATION

Comptia Network+

SOFT SKILLS

Customer service, small team leadership, collaboration, dedication, adaptability, international cultural exposure, continuous learner.

TECHNICAL SKILLS

Windows XP/7/8/10/11, Windows Server, Microsoft 365, Microsoft Exchange, Azure Active Directory, VMware, Cloud Infrastructure, CyberArk, Zebra Industrial Printers, Mobile Device Management, Multi Factor Authentication, 8x8, Teams Rooms, Bartender, PDQ software deployment, DHCP, DNS, ADUC.

PROFESSIONAL REFERRALS

Steve Price, former Global Director of IT at Boyd Corporation, current Director of IT at Producers Dairy Foods Inc.

Email: ad3m4z@r.postjobfree.com

Cell: 209-***-****

Lloyd Cendejas, Linux Programmer and Administrator at Boyd Corporation.

Email: ad3m4z@r.postjobfree.com

Cell: 951-***-****

PERSONAL REFERRAL

Jacob Iverson, Environmental Scientist at the California Water Board.

Email: ad3m4z@r.postjobfree.com

Cell: 916-***-****

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