STEPHANIE SCHOBER

Beloit Wi ***** 608-***-****

RE: Customer Service Representative

Dear hiring manager

I am an experienced customer service representative seeking an opportunity at your company. I have a strong track record and am looking forward to bringing my skills and abilities to the team. I am a friendly professional who can flex easily between the demands of different customers. Giving my full attention to what people are saying and taking time to understand points being made are essential to being successful in this type of work. As well as being motivated to help others, my ability extends to communication sales and customer service. I have already built a solid foundation in the field and am looking to build on that, with your team.

Please take a look at my enclosed resume for more details about my work experience and qualifications. I’d really like to speak with you more about the position and I look forward to hearing from you soon. Sincerely,

Stephanie Schober

1

Stephanie Schober

Beloit, WI 53511 608-***-**** ad3m23@r.postjobfree.com Summary

Positive and upbeat worker successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Skills

• Problem Solving

• Bi-lingual English to Spanish

• Phone and Email Etiquette • Correspondence Management

• Multi-Line Phone Systems

Experience

04/2021 to 04/2022

Front Desk Receptionist/Housekeeping Attendant Crossroads Hotel Elkhorn, WI

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check- in process.

• Answered telephones and greeted visitors to assist, answer questions and direct.

• Handled payment processing and provided customers with receipts and proper bills and change.

• Worked with housekeeping and maintenance staff to address and resolve building and room issues.

09/2016 to 11/2018

Cook Happy wok South Beloit, IL

• Enforced proper sanitation practices to prevent spoiling or contamination of foods.

• Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.

• Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.

• Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions. 11/2015 to 07/2016

Pizza Delivery Driver Marcos's Pizza Janesville, WI

• Carried food in insulated bags to maintain hot or cold temperature.

• Maintained clean traffic record and kept vehicle clean and in top operating condition.

• Communicated with restaurant staff to coordinate deliveries and obtain destination address.

• Trained new staff in food delivery, money handling and customer service processes. 08/2013 to 10/2015

2

Production Cook Mercy Hospital Springfield Janesville, WI

• Operated industrial size mixers, ovens and other types of equipment to prepare meals.

• Prepped ingredients and materials for upcoming assignments to minimize tasks during peak kitchen times.

• Prepared ingredients to use in cooking by chopping and peeling vegetables and cutting meat.

• Answered questions regarding ingredients and cooking methods to avoid allergy conflictions. 05/2011 to 07/2013

Production Worker Co-staff Delavan, WI

• Moved items between machines, conveyors and transport equipment to meet production needs.

• Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.

• Worked at fast and steady pace to meet production goals.

• Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.

Education

06/2006

GEDBlackhawk Technical College Janesville, WI

CERTIFACATIONS

• 120 certification training class in office professionals completed in June of 2022

• 80 hours of logistics online course with MSSC certification

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