Customer Service Representative
Resume:
**** ********* **. ***. #***, Orlando, FL *****
Home: 407-***-**** Mobile: 407-***-**** Email: *******@*******.***
Customer Service Representative Account Manager Accomplished Trainer
PROFESSIONAL PROFILE
Dedicated Customer Service Representative with more than 15 years of experience working in the hospitality industry. Self-starter, exhibiting high work ethics, integrity and competence. Personable team player, equally able to lead or follow instructions. Driven to meet challenges and exceed customer and employer expectations while demonstrating the highest level of professionalism. I am also a Job Partnership graduate. Holds a Class D Security License.
Core Competencies include:
Effective communication
Excellent customer service
Works well with others
Good time management
Conflict resolution
Computer proficient
Committed to data integrity
Word & Outlook
Creative problem solver
Excels under pressure
Learning Excel
Highly organized
Bilingual: English & Arabic
Multitasker
High work ethics
PROFESSIONAL EXPERIENCE
Cashier/Ticket Sales Agent/Turnstile Attendant
Universal Studios Orlando, FL 06/1996-10/2014
First-hand knowledge of business operation; cash handling procedures.
Prepared Daily Transaction Report.
Built and secured significant repetitive business relationship through satisfactory, attentive, personalized attention.
Attended to guests’ needs/assistance while entering, experiencing or leaving the park.
Center Representative
TTEC Insurance Orlando, FL 10/2019-02/2020
Assisted Customer Insurance Policy Holders; Helped with various Health Issues.
Assisted Insurance Holders with PCPs, Dentists, Pharmacies, and Medication Coverage.
Warehouse Pricer and Packer : Pricing & Sorting Gift Items for Sale.
Ocean Air Enterprises: 7012 Municipal drive; Orlando, FL. 32819
EDUCATION
N.E.OKLAHOMA STATE UNIVERSITY Tahlequah, OK Bachelor of Science Degree -Accounting 05/1988
ORLANDO COLLEGE, now Everest University Orlando, FL MBA emphasis in Accounting 05/1995
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